Ma Erlinda Medrano
Fresno,CA
Summary
Driven and positive candidate with more than 5 years of experience and success in working within fast-paced pharmacy settings. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Highly proficient in accurately filling and labeling prescriptions, maintaining drug inventories and updating pharmacy records. Seeking to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Pharmacy Intern
Gkn Rx
06.2020 - 10.2020
- Enhanced pharmacy efficiency by assisting in inventory management, medication storage organization, and restocking shelves.
- Contributed to positive patient experience with excellent customer service skills while assisting at pharmacy counter.
- Ensured accuracy in prescription processing by double-checking all medications before dispensing to patients.
- Collaborated with pharmacists to review and clarify prescriptions, preventing potential medication errors or drug interactions.
- Participated in quality assurance initiatives to maintain high standards of care within pharmacy setting.
- Developed strong relationships with healthcare providers by effectively communicating about prescription-related matters and collaborating on patient care plans when necessary.
- Optimized wait times for patients through efficient prescription filling processes and prioritizing urgent requests accordingly.
- Assisted in maintaining a clean working environment that adhered to all safety regulations and standards required for optimal functioning.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Provided friendly customer service at drop-off and pick-up counters.
- Used pharmacy software to enter prescription and insurance information.
- Followed department policies, procedures and best practices for pharmacy operations.
- Monitored inventory levels and notified pharmacist of items requiring reorder.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
- Effectively prioritized tasks and organized workflow to increase efficiency.
- Achieved and maintained top customer satisfaction and retention by cultivating productive relationships with patients.
- Hand counted controlled medications, measured liquids and reconstituted antibiotics.
- Reconstituted oral liquids.
- Displayed patient-oriented and comprehensive clinical pharmacy services and pharmaceutical care.
- Assisted other pharmacy staff with drug inventory, purchasing and receiving.
- Counseled customers on medications, appropriate dosage and potential side effects.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Performed technical processes required to dispense medications to patients.
Care Provider
Visiting Agent
10.2019 - 06.2020
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Ran errands for patients, did shopping, and picked up other necessities.
- Entertained, conversed, and read aloud to keep patients mentally alert.
- Planned and cooked nutritious meals to meet specific dietary needs.
- Organized medication and provided reminders according to schedule.
- Provided safe mobility support to help patients move around personal and public spaces.
- Assisted patients with self-administered medications.
- Promoted social, emotional and physical health through diverse activities.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Monitored and assisted residents through individual service plans.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Analyzed overall patient performance and recommended adjustments to care plan goals, supporting individual progression.
- Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
- Conferred with supervisor to discuss patient condition and medical care.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
Pharmacy Intern
Walgreens
05.2016 - 09.2019
- Improved patient understanding by providing thorough medication counseling and answering questions in clear manner.
- Enhanced pharmacy efficiency by assisting in inventory management, medication storage organization, and restocking shelves.
- Contributed to positive patient experience with excellent customer service skills while assisting at pharmacy counter.
- Ensured accuracy in prescription processing by double-checking all medications before dispensing to patients.
- Collaborated with pharmacists to review and clarify prescriptions, preventing potential medication errors or drug interactions.
- Assisted with immunization administration, promoting overall community health and increasing vaccination rates within pharmacy''s clientele.
- Enhanced patient adherence to prescribed therapies by conducting follow-up calls and addressing any concerns or barriers may have encountered.
- Streamlined pharmacy workflow by efficiently managing multiple tasks simultaneously, such as data entry, phone calls, and order processing.
- Developed strong relationships with healthcare providers by effectively communicating about prescription-related matters and collaborating on patient care plans when necessary.
- Optimized wait times for patients through efficient prescription filling processes and prioritizing urgent requests accordingly.
- Assisted in maintaining clean working environment that adhered to all safety regulations and standards required for optimal functioning.
- Increased patient satisfaction by addressing concerns in timely manner and providing personalized attention during interactions.
- Contributed to pharmacy team cohesiveness by offering support and guidance to fellow interns, creating positive work environment for all staff members.
- Successfully completed required assessments and evaluations throughout internship period, demonstrating growth in professional skills and knowledge related to field of pharmacy.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Provided friendly customer service at drop-off and pick-up counters.
- Used pharmacy software to enter prescription and insurance information.
- Followed department policies, procedures and best practices for pharmacy operations.
- Counseled patients on new medications and OTC products.
- Assisted pharmacist in final review of filled prescriptions.
- Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
- Monitored inventory levels and notified pharmacist of items requiring reorder.
- Communicated closely with patients, ensuring medical information was kept private.
- Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
- Evaluated patient histories to assess medication compliance and spot issues such as doctor shopping or excessive usage.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Conducted medical device training to treat and rehabilitate illnesses and diseases safely.
- Effectively prioritized tasks and organized workflow to increase efficiency.
- Advised patients on medication side effects and contraindications and explained proper administration.
- Hand counted controlled medications, measured liquids and reconstituted antibiotics.
- Reconstituted oral liquids.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
- Completed accurate cycle counts, inventory management and will-calls for customers.
- Assisted other pharmacy staff with drug inventory, purchasing and receiving.
- Closely monitored department performance metrics.
- Improved patient understanding by providing thorough medication counseling and answering questions in a clear manner
Pharmacy Clerk/Community Pharmacy Intern
Community First Pharmacy
06.2014 - 05.2016
- Enhanced customer satisfaction by providing efficient and accurate prescription processing.
- Streamlined pharmacy operations by maintaining clean and organized work environment.
- Reduced wait times for customers with prompt prescription filling and effective communication between pharmacists and patients.
- Assisted in inventory management, ensuring adequate stock levels for high-demand medications.
- Ensured regulatory compliance by properly handling and disposing of medication waste materials.
- Optimized workflow efficiency through effective use of pharmacy software systems for prescription tracking and drug interactions checking.
- Collaborated with pharmacy team members to address customer concerns or inquiries promptly and professionally.
- Prepared prescription labels accurately, reducing risk of medication errors for patients.
- Safeguarded patient privacy by maintaining strict adherence to HIPAA regulations during all customer interactions.
- Facilitated smooth pharmacy operations by assisting with administrative tasks such as filing, documentation, and phone call management.
- Helped maintain safe environment within pharmacy by adhering to company guidelines regarding security measures and fraud prevention techniques.
- Strengthened relationships with healthcare providers by coordinating timely medication deliveries for homebound patients.
- Supported pharmacy''s financial goals by accurately processing insurance claims and assisting customers with billing inquiries.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Processed payments, returns and exchanges using pharmacy POS system to accurately manage transactions.
- Confirmed customer information and insurance eligibility for prescriptions.
- Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
- Stocked shelves with medications and other pharmacy items for consistent availability.
- Answered customer questions regarding prescribed medications, over-the-counter products, and insurance coverage.
- Established and maintained patient profiles, updating organizational database with current information.
- Verified prescription information prior to entry in pharmacy computer system.
- Monitored inventory levels to inform pharmacists of shortages and facilitate resupply.
- Maintained accurate records of drug inventory and orders for pharmacy customers.
- Assisted customers with selecting cost-effective medications in line with health coverage.
- Explained medication use and side effects under pharmacist direction.
- Filled and dispensed medication prescriptions accurately as ordered by physicians.
- Greeted customers at counter and provided excellent customer service.
- Completed cash register transactions by handling credit and cash payments using pharmacy register system.
- Organized pharmacy area to maintain clean and orderly environment.
- Verified patient information to correctly dispense medications.
- Processed payments for prescriptions and accurately completed cash and credit card transactions.
- Supported pharmacists with day-to-day activities and pharmacy office management functions.
- Input patient information into computer system for prescription orders.
- Handled inventory stock by counting inventory items, checking delivery quantities, reviewing medication expirations and ordering additional products.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Re-stocked shelves with prescribed medications and health care products.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
- Located and processed ready prescriptions to customers, distributed medication information documentation and facilitated medication consultations.
- Maintained records of prescriptions filled for patients by completing pharmacy log and updating customer accounts.
- Coordinated with insurance representatives to process claims and calculate correct co-pay information for patients.
- Answered questions regarding medication instructions and usage.
- Generated labels for prescriptions and maintained accurate records.
- Assisted pharmacists in accurately filling prescriptions, ensuring patients received correct medications and dosages.
- Improved pharmacy efficiency by maintaining proper inventory levels and organizing medications for easy access.
- Contributed to positive customer experience by answering questions and providing timely assistance at pharmacy counter.
- Supported community health initiatives by participating in local health fairs and offering educational materials on various medical topics.
- Ensured compliance with federal and state regulations by adhering to strict guidelines for dispensing controlled substances.
- Reduced risk of medication errors by double-checking prescription labels and cross-referencing patient profiles before dispensing medications.
- Streamlined workflow processes within pharmacy team, leading to faster prescription turnaround times for customers.
- Promoted safe environment for staff and customers by implementing proper storage procedures for hazardous materials and disposing of expired drugs according to established protocols.
- Developed strong relationships with patients through personalized care, fostering trust and loyalty within community served.
- Expedited insurance claim processing by efficiently navigating payer systems and addressing any discrepancies or rejections promptly.
- Maintained accurate patient records through diligent documentation of allergies, adverse reactions, and other pertinent medical information as required under HIPAA guidelines.
- Answered telephone promptly and offered friendly, helpful service to customers.
- Practiced preventive maintenance by inspecting equipment and notifying appropriate department or store manager of items in need of repair.
- Used pharmacy software to enter prescription and insurance information.
- Hand counted controlled medications, measured liquids and reconstituted antibiotics.
- Completed accurate cycle counts, inventory management and will-calls for customers.
- Performed technical processes required to dispense medications to patients.
- Reconstituted oral liquids.
Education
Pharmacy Remediation Course - Pharmacy
Shenandoah University
Winchester, VA12.2024
Bachelor of Science - Pharmacy
University of Santo Tomas
Manila, Philippines04.1990
Skills
- Medication Dispensing
- Customer Service
- Medication Therapy Management
- Insurance Verification
- Time Management Abilities
- Medication Reconciliation
- Pharmacy Ethics Adherence
- Pharmacy Filekeeping
- Drug Ordering & Storage
- Valid State Pharmacy License
- Vaccination Administration
- Medication Preparation
Timeline
Pharmacy Intern
Gkn Rx
06.2020 - 10.2020
Care Provider
Visiting Agent
10.2019 - 06.2020
Pharmacy Intern
Walgreens
05.2016 - 09.2019
Pharmacy Clerk/Community Pharmacy Intern
Community First Pharmacy
06.2014 - 05.2016
Pharmacy Remediation Course - Pharmacy
Shenandoah University
Bachelor of Science - Pharmacy
University of Santo Tomas
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