Maesen Gutierrez
Milwaukie,OR
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Knowledgeable Patient Registration Representative highly proficient in coordinating smooth admissions and appointment registrations. Well-versed in current codes and insurance procedures. Detail-oriented in building and updating files.
Overview
10
10
years of professional experience
Work History
Pas Revenue Cycle Specialist
OHSU Hospital
03.2024 - Current
- Managed high-volume patient traffic during peak hours, prioritizing tasks to maintain efficient workflow.
- Provided exceptional customer service, addressing patient concerns and answering questions promptly and professionally.
- Improved patient satisfaction by efficiently registering patients and verifying their insurance information.
- Collaborated with other departments to ensure a seamless transition from registration to treatment for patients.
- Contributed to a decrease in wait times by expediting the check-in process with effective multitasking skills.
- Implemented an appointment reminder system that resulted in improved attendance rates for scheduled appointments.
- Maintained strict compliance with HIPAA regulations while handling sensitive patient information.
- Enhanced communication within the team, leading to improved efficiency in handling daily tasks.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
Patient Registration Specialist
Providence Portland Medical Center
03.2023 - 03.2024
- Developed in-service educational materials.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Updated patient demographic information in EPIC to prevent treatment and recordkeeping errors..
- Supported healthcare applications by monitoring security, performance and reliability.
- Identified needs of customers promptly and efficiently.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Prepared patients for departure by coordinating discharge plans and paperwork.
- Conducted insurance eligibility verifications to ensure coverage of services provided.
- Assisted with registering incoming ER patients into the computer system.
- Verified patient insurance information and collected copays, if necessary.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Provided customer service support by answering questions, resolving issues, and providing information.
- Transferred calls to the correct departments or individuals in accordance with established procedures.
- Assisted external callers with department directory information as needed.
- Responded promptly to emergency calls for assistance.
- Monitored and operated PBX switchboard to route incoming calls to appropriate personnel.
- Paged employees in system to ensure prompt connection with callers.
- Monitored emergency and code alarms, making emergency announcements or routing emergency calls to appropriate location.
- Managed high-volume patient traffic during peak hours, prioritizing tasks to maintain efficient workflow.
- Delivered Medicare forms to patients rooms within compliance.
- Crossed trained in multiple departments such as; ED Registration, and PBX Operator.
Leasing Agent
Pedcor Management
04.2022 - 03.2023
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Contacted and followed up with tenants on renewal notices.
- Conducted background checks on applicants.
- Developed strong, professional relationships with residents by delivering exemplary service and engagement.
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
- Used conflict resolution skills to quickly resolve issues among residents.
- Collected security deposits from new tenants.
- Assisted in preparing legal documents such as eviction notices when necessary.
- Prepared monthly financial reports for management review.
- Developed and maintained scheduling procedures to ensure timely completion of projects.
- Maintained accurate records of all tasks completed by the team.
- Provided customer service by answering incoming calls and responding to inquiries in a timely manner.
- Addressed customer complaints, identified causes of problems, and provided solutions.
Waitress
Nordstrom
11.2021 - 03.2022
- Greeted customers, answered questions and recommended specials to increase profits.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Presented food and beverages to guests at tables.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Barista
Starbucks
03.2021 - 11.2021
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Maintained calm demeanor during high-volume periods and special events.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Memorized official and off-menu coffee and tea preparations.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Barista
Nordstrom
11.2020 - 03.2021
- Greeted customers, answered questions and recommended specials to increase profits.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Presented food and beverages to guests at tables.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Maintained calm demeanor during high-volume periods and special events.
- Created complex, hand-crafted beverages based upon customer preferences.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Waitress
Nordstrom
11.2017 - 06.2020
- Greeted customers, answered questions and recommended specials to increase profits.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Presented food and beverages to guests at tables.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Trained new employees to perform duties.
- Informed customers of daily specials and signature menu items.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Sales Associate
Clothing Store
10.2017 - 12.2017
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Developed trusting relationships with customers by making personal connections.
- Assessed customer needs to provide assistance and information on product features.
Waitress
Seven rivers bbq
09.2014 - 04.2015
- Greeted customers, answered questions and recommended specials to increase profits.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Presented food and beverages to guests at tables.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Education
Associate of Arts -
Clackamas Community College
Oregon City, ORHigh School Diploma -
Milwaukie High School
Milwaukie, OR06.2014
Skills
- Business partnerships
- Property amenities
- Record keeping
- Corporate policies and procedures
- Multi-family property management
- Fair housing mandates
- Training & development
- Data Analysis
- Customer Relations
- Creative Problem Solving
- Time Management
- Relationship Building
- Customer Support
- Organization and Efficiency
- Administrative Support
- Appointment Scheduling
Timeline
Pas Revenue Cycle Specialist
OHSU Hospital
03.2024 - Current
Patient Registration Specialist
Providence Portland Medical Center
03.2023 - 03.2024
Leasing Agent
Pedcor Management
04.2022 - 03.2023
Waitress
Nordstrom
11.2021 - 03.2022
Barista
Starbucks
03.2021 - 11.2021
Barista
Nordstrom
11.2020 - 03.2021
Waitress
Nordstrom
11.2017 - 06.2020
Sales Associate
Clothing Store
10.2017 - 12.2017
Waitress
Seven rivers bbq
09.2014 - 04.2015
Associate of Arts -
Clackamas Community College
High School Diploma -
Milwaukie High School
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