Maesha Pitts
Crestview,FL
Summary
Proven Administrative Executive with a track record of enhancing office efficiency and improving decision-making processes at the Air Force. Expert in data evaluation and customer relations, adept at leading teams to exceed objectives through strategic planning and adaptability. Skilled in privacy compliance and fostering client strategies, significantly boosting productivity and employee engagement. Accomplished Administrative Executive handling file and document management and inventory allocation. Proficient in maintaining stringent financial controls and timelines.
Overview
6
6
years of professional experience
Work History
Administrative Executive
Eglin AFB Hospital
Eglin AFB, FL
08.2022 - Current
- Created and updated records and files to maintain document compliance.
- Reviewed information, created models, and contributed to decision-making process by forecasting trends.
- Maintained protocol throughout routine work days and special events.
- Conducted research to assist with routine tasks and special projects.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Planned and executed events for employees and clients and managed logistics and vendor relations.
- Organized company events and conferences, resulting in increased employee engagement and networking opportunities.
- Facilitated communication between departments, maintaining open lines of dialogue for better collaboration on projects.
- Optimized office space utilization through strategic rearrangement of furniture and equipment; created comfortable and functional work environments.
- Managed high-level executive calendars, prioritizing appointments and meetings to optimize time management.
- Coordinated travel arrangements for executives, ensuring seamless itineraries and reducing expenses.
- Enhanced employee productivity by developing comprehensive training programs tailored to individual needs.
- Trained employees in company and regulatory compliance requirements to promote conformance.
- Led, directed, managed and mentored 8 administrative staff members.
- Updated and maintained confidential databases and records.
- Answered high volume of phone calls and email inquiries
Administrative Manager
Eglin AFB Hospital
06.2020 - 08.2022
- Improved office efficiency by implementing streamlined administrative processes and procedures.
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Managed complex calendars, coordinating meetings and appointments to maximize executive availability and effectiveness.
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Reviewed workflow processes regularly using key performance metrics to identify areas of improvement, implementing necessary changes to achieve optimal results.
- Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
- Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
- Spearheaded complex projects from inception through completion while adhering to strict deadlines without compromising quality or integrity.
- Maximized organizational effectiveness by conducting regular audits of company policies and procedures, recommending necessary improvements as needed.
- Created organized filing system to manage department documents.
- Organized and updated databases, records and other information resources.
Administrative Clerk
Eglin AFB Hospital
09.2018 - 06.2020
- Entered data into system and updated customer contacts with information to keep records current.
- Created and updated records and files to maintain document compliance.
- Maintained a professional office environment by ordering necessary supplies, managing inventory levels, and organizing workspaces.
- Reduced errors in data entry tasks by maintaining accurate records and utilizing verification methods.
- Increased customer satisfaction with prompt and courteous service while addressing inquiries and concerns.
- Proofread and edited professional documents to fix errors.
- Helped maintain a positive office atmosphere with proactive conflict resolution and team-building efforts.
- Enhanced office productivity by managing incoming calls, emails, and appointments for staff members.
- Composed inter-office correspondence and provided product and service information to customers.
- Streamlined administrative processes by implementing efficient filing and organizational systems.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
- Contributed to project success by providing administrative support to various teams as needed.
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Facilitated employee training sessions that focused on relevant skills development for office procedures or software applications usage improvement.
- Coordinated and maintained impressive office organization to keep facilities efficient, organized, and professional.
- Input data and processed system change to generate accurate reports.
- Edited documents to keep company materials free of grammar errors.
- Compiled and analyzed data to produce reports.
- Assisted with onboarding of new employees.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
Education
Bachelor of Science - Accounting
American Public University System
Charles Town, WV08.2026
Skills
- Customer Relations
- Report Generation
- Customer service understanding
- Data Evaluation
- Privacy compliance
- Privacy policies
- Client strategy
- Customer Service
- Time Management
- Adaptability and Flexibility
- Time management abilities
- Self Motivation
Timeline
Administrative Executive
Eglin AFB Hospital
08.2022 - Current
Administrative Manager
Eglin AFB Hospital
06.2020 - 08.2022
Administrative Clerk
Eglin AFB Hospital
09.2018 - 06.2020
Bachelor of Science - Accounting
American Public University System
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