Summary
Overview
Work History
Education
Skills
Timeline
Eric Michael Medrano

Eric Michael Medrano

Carmichael,CA

Summary

Hard-working professional with 20+ years of experience and a proven expert knowledge of account development, client relations, and client relationship management. Aiming to leverage my skills to successfully fill the Collection Manager role at your company. Goal-oriented manager with distinguished experience in collection industry and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.

Overview

19
19
years of professional experience

Work History

Senior Sales Manager

Discount Auto
06.2021 - 05.2023
  • Established ambitious sales targets, managed deployment strategies, and developed go-to-market plans to capitalize on every revenue opportunity.
  • Achieved dramatic sales increase by skillfully managing relationships and proactive sales approaches.
  • Forecasted sales and established processes to achieve sales objectives and related metrics.
  • Directed sales support staff in administrative tasks to help sales reps close deals.

Chief Executive Officer

Nationwide Debt Management Solutions
04.2011 - 05.2021
  • Coordinated financial and budget activities to fund operations, maximize investments, and increase efficiency
  • Analyzed operations to evaluate performance/determine cost reduction, program improvement, policy changes
  • Prepared budgets for approval, including those for funding or implementation of programs
  • Appointed department heads or managers and assign or delegate responsibilities
  • Conducted or directed investigations or hearings to resolve complaints or violations of laws or testify at such hearings
  • Led all day-to-day operations and implemented executive team as well as various departments for acquisition
  • Established foundational processes for business operations.
  • Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
  • Built productive relationships with industry partners and competitors to support strategic business objectives.
  • Identified new revenue generation opportunities to maximize bottom-line profitability.
  • Directed market expansions to propel business forward, meet changing customer needs.
  • Addressed employee and managerial concerns and implemented corrective actions to promote compliance.
  • Updated business processes, products and team makeups to generate more business opportunities and cater to audience needs.
  • Negotiated with suppliers and delivery workers and ordered materials according to forecasted customer demand.
  • Cultivated forward-thinking, inclusive, and performance-oriented business culture to lead industry in innovation and push progress.
  • Coached and guided senior managers to improve employee job satisfaction and achieve higher performance levels.

CHIEF EXECUTIVE OFFICER

California Recovery Systems Inc
11.2006 - 12.2010
  • Recruited, trained, and acquired personnel, appliances, and new business, developing cutting edge software for stratification and scoring or ESSKIP Trace department
  • Evaluate effectiveness of sustainability programs
  • Developed and supervised the development of sustainability evaluation or monitoring systems
  • Managed staff, preparing work schedules and assigning specific duties
  • Determined staffing requirements and oversaw personnel processes
  • Established foundational processes for business operations.
  • Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
  • Built productive relationships with industry partners and competitors to support strategic business objectives.
  • Made large-scale financial decisions and supervised company spending to reduce material losses and maximize profits.
  • Engaged positively with staff and leadership colleagues, soliciting and encouraging feedback and collaborative spirit.
  • Analyzed and tracked business metrics and made appropriate adjustments to meet supply and demand needs.
  • Reviewed individual department performance and worked with leadership to improve processes, procedures, and practices.
  • Cultivated forward-thinking, inclusive and performance-driven company culture to lead industry innovations.
  • Developed key operational initiatives to drive and maintain substantial business growth.
  • Procured and coordinated new resources to achieve sales targets within optimal timeframes.

COLLECTION MANAGER

Columbia Credit Services
06.2004 - 02.2006
  • Recruited staff members and oversee training programs
  • Sent delinquent accounts to attorneys/outside agencies
  • Analyzed and classified risks and investments to determine their potential impacts on companies
  • Located and notified customers of delinquent accounts by mail, telephone, or personal visits to solicit payment
  • Arranged for debt repayment or established repayment schedules, based on customers' financial situations
  • Monitored overdue accounts, using automated systems.
  • Trained and mentored new employees on collection methods, documentation requirements and performance strategies.
  • Contacted clients with past-due payments and actively monitored payments due from clients.
  • Filed and addressed employee complaints in accordance with company policies and government regulations.
  • Documented interactions in computer database and updated information.
  • Contacted customers to collect outstanding payments via one-time or negotiated installment methods.
  • Reviewed, researched and corrected discrepancies and customer concerns.
  • Conducted investigations of customer accounts and payment histories.

Education

Bachelor of - Music

HAMILTON UNIVERSITY

Skills

  • Account Development
  • Profit Target Achievement
  • Complex Project Negotiations
  • Consultative Selling
  • Business Development
  • B to B Sales
  • Verbal and Written Communication
  • Financial Records Analysis
  • Database Management
  • Team Oversight
  • Motivational Leadership
  • Operational Efficiency
  • Risk Mitigation

Timeline

Senior Sales Manager - Discount Auto
06.2021 - 05.2023
Chief Executive Officer - Nationwide Debt Management Solutions
04.2011 - 05.2021
CHIEF EXECUTIVE OFFICER - California Recovery Systems Inc
11.2006 - 12.2010
COLLECTION MANAGER - Columbia Credit Services
06.2004 - 02.2006
HAMILTON UNIVERSITY - Bachelor of, Music
Eric Michael Medrano