Summary
Overview
Work History
Skills
Languages
Timeline
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Maeva Innocent

Washington,DC

Summary

As a dedicated college student with a proven track record in sales and customer service, I bring a unique blend of experiences from roles in both the healthcare and retail sectors. My tenure as a Sales Manager at Claire's and as a Sales Associate at Ulta Beauty has honed my ability to drive sales, understand consumer needs, and provide impeccable customer service. This, combined with my compassionate approach from my experience as a Home Care Aide, allows me to connect with clients on a personal level, ensuring their needs are met, and fostering long-lasting relationships. Eager to leverage my multifaceted skill set to support and enhance the sales.

Overview

7
7
years of professional experience

Work History

ABA Therapist

Zazrak
Leominster, Massachusetts
04.2024 - 08.2025
  • Provided one-on-one ABA therapy to children with autism spectrum disorder, focusing on behavior reduction, and skill development.
  • Implemented individualized behavior intervention plans, ensuring fidelity and consistent progress.
  • Collected and recorded daily data on client behaviors, using it to track goals and support clinical decision making.
  • Used positive reinforcement techniques to teach functional communication, social skills, and daily living tasks.
  • Collaborated with families and multidisciplinary teams to promote the generalization of skills across home and school settings.
  • Adapted strategies in real time to meet the emotional and developmental needs of each client during sessions.

Personal Care Assistant

Tempus Unlimited
Natick, Massachusetts
12.2021 - 08.2025
  • Transcended traditional caregiving roles.
  • Bridge her isolation with the vibrancy of the external world.
  • Offer companionship, and mitigate feelings of loneliness.
  • Engaged in enriching conversations on various topics.
  • Shared and listened to stories, offering fresh perspectives.
  • Updated her on contemporary events, trends, and cultures.

Sales Associate

Ulta Beauty Inc.
Framingham, Massachusetts
05.2022 - 12.2023
  • Served as an ambassador for customer confidence and ease.
  • Cultivated a warm, welcoming ambiance.
  • Established trust, becoming the go to source for sensitive questions.
  • Aided in tailored product selection based on customer needs.
  • Fostered customer confidence and satisfaction.
  • Made shopping experiences seamless and informative.

Sales Associate Manager

Claire's Stores
Natick, Massachusetts
11.2022 - 09.2023
  • Sales Manager at Claire's.
  • Managed store opening and closing procedures.
  • Handled cash transactions and reconciliations.
  • Key point of contact for customer inquiries.
  • Addressed and resolved customer complaints.
  • Provided support and guidance to fellow employees.

Sales Associate

Chick-fil-A
Framingham, Massachusetts
10.2018 - 12.2019
  • Sales Associate at Chick-fil-A.
  • Ensured a welcoming and comfortable environment for customers.
  • Operated as a cashier at the front counter.
  • Managed duties at the drive-thru window.
  • Maintained store cleanliness.
  • Delivered food to customers.
  • Prioritized and addressed individual customer needs.

Skills

  • Problem solving
  • Decision making
  • Teamwork
  • Leadership
  • Communication
  • Effective time management
  • Adaptability
  • Fast learner
  • Computer skills
  • Ability to work under
  • Pressure
  • Ability to work in a team
  • Ability to multitask

Languages

English
Native/ Bilingual
Haitian Creole
Native/ Bilingual
French
Limited

Timeline

ABA Therapist

Zazrak
04.2024 - 08.2025

Sales Associate Manager

Claire's Stores
11.2022 - 09.2023

Sales Associate

Ulta Beauty Inc.
05.2022 - 12.2023

Personal Care Assistant

Tempus Unlimited
12.2021 - 08.2025

Sales Associate

Chick-fil-A
10.2018 - 12.2019

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Maeva Innocent