Maeva SASSI

• Spare parts and service offers (quotes, purchase orders, invoicing and overdue management) – 50%

- Key Account Manager, accountable for customer satisfaction, reporting to Headquarters in France

- Responsible for the implementation of the after sales end to end process including R&R and responsibilities, overall governance, financial flows, ERP selection and data import

- Creation of follow up, KPI’s and monthly meeting to enhance customer satisfaction

- ERP market analysis and rollout for US entity, aligned with financial international trade directives (US and France)

- Established relationships with key clients, while maintaining existing customer base

- Analyzed data to identify trends in customer behavior and develop actions plan

- Resolved customer complaints regarding sales and service

• Company Financial, Accounting and Compliance – 30%

- Revamped financial process and intercompany transactions in conjunction with new ERP implementation

- Accounts payable and receivable (in accordance with external accountant)

- Overdue invoices process improvement (reduction by 80%)

- Taxes management (state and federal)

• HR tasks – 10%

- Recruiting / new hiring (administrative and engineering technicians)

- ERP company administrator administrator (contracts, paychecks, holidays, sick days, bank holidays…)

• Marketing – 10%

- Supported sales team members to drive growth and development with CRM module research

- Trade shows participation and organizations for in-person engagement and network building

- Market research, customer research, Newsletters/marketing campaigns

• Business development & sales of business conventions or «One-to-One meetings» events, conferences and congresses dedicated Aerospace & Automobile industry communities (Aeromart Toulouse and Montreal, Automotive Meetings Detroit…) for North America Region
• Building portfolio by generating leads through cold-calling, email campaigns, and social media outreach.
• Managed existing partnerships with international clients
• Preparation and participation to show to promote company’s events
• Partnered with cross-functional teams to meet account needs and requests.

• Creation of strategic action plan for critical casting suppliers

- Managed flows for suppliers in USA (New Jersey) and France from raw materials delivery to final assembly line

- Establishment of annual, monthly and daily forecast volume for cast and machined housings (AGB, TGB) and drive shafts for multiples programs (XWB, LEAP, TP400, SAGB – 1M Euros turnover)

- Multi-source scheduling and transversal coordination (purchasing, supply chain and production) of LEAP and CFM suppliers market share(s)

• Monitoring of Suppliers performance

- Deployment of KPIs such as OTD, OTQ, VEX, WIP

- Shared weekly dashboards with Supply chain director and vendors to monitoring action plan progress

- Daily Crisis management report

- Manage rejected part process with quality department support

• Safety stock management

- Implementation of safety stock after reliable supplier relationship obtained while minimizing cash flow impacts

- Annual Inventory review, Gap analysis and financial impact based on ERP database

• Support Supply Chain Management Team of 14 people based across the USA ($200M portfolio)
• Develop supplier monitoring plan and KPI’s to analyze annual performance results
• Lead “intensive” monitoring of a key supplier ($5.5M), including onsite weekly reviews, purchase order to order management system follow-up, rolling action item tracking, and communication
• Manage strategic communication and coordination for sourcing and supply chain management activities in North America and as part of the global IPO (including: development of global KPI’s, organize and support key management meetings, public metrics, supplier performance-related reports and management weekly highlights)
• Support purchasing communication, marketing and strategic activities for NAFTA IPO
• Lead development and management of InShare sites as Administrator for NAFTA IPO and Global IPO teams

• Developed annual performance results and supplier monitoring plan (€36M portfolio)
• Managed global supplier performance reports with Safran Perfo@Supplier tool (OTD, OQD) - Led Make/Buy projects (ROI calculation, supplier selection, contracting, planning and toll-gate approvals (€94K savings)
• Supported communication and reporting for COPIL (Executive Management / Directors), including preparation, participation and process optimization through continuous improvement