MAE VERA Ricafrente
Des Moines
Summary
Excellent trainer and team leader with proven expertise in keeping associates motivated and productive. Demonstrated good money handling and recordkeeping abilities.
Overview
5
5
years of professional experience
Work History
Phlebotomy Training
Phlebotomy Training Specialists
07.2023 - 07.2023
- Drew blood from veins by vacuum tube, or butterfly venipuncture methods.
- Collected blood samples using vacutainer tubes, tourniquets, butterfly needles, and straight needles.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
Passenger Service Agent
Alliance Ground International
04.2023 - 06.2023
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Provided exceptional customer service to passengers, addressing concerns and resolving issues.
- Checked in luggage and confirmed all carry-on items met federal guidelines.
- Announced flight status updates and information about gate changes over PA system.
- Tagged baggage and routed to appropriate location for loading and screening..
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
- Educated passengers on safety procedures and provided assistance to disabled passengers
- Processed customer payments.
Cashier Supervisor
Valerios Tropical Bakeshop
03.2020 - 04.2023
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
- Verified accuracy of daily cashier batches by checking receipts, checks and cash.
- Met coverage demands by setting effective work schedules and breaks, and effectively delegating assignments.
- Kept orderly and accurate accounting records by monitoring sales documentation.
Server
Daisy Dukes Cafe
05.2019 - 01.2020
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Front Desk Agent
La Galerie Hotel French Quarter
11.2018 - 10.2019
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Used internal software to process reservations, check-ins and check-outs.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Generated daily reports to keep leadership informed about arrivals, departures and overall occupancy.
Education
Bachelor Of Science - Hospitality And Tourism Management
Saint Louis University
Maryheights Campus, Baguio City, Philippines 05.2017
Skills
-Responsible, Hardworking and punctual
-Good communication Skills
-Computer Literate
-Strong organizational and time management
-Can work independently or with a team
-Harmonious interaction with people of different personalities
- Sharps Disposal
- Sanitation and Sterilization
- Therapeutic Phlebotomy
- Patient Confidentiality
- Hazardous Waste and Disposal
- Time Management
- Drawing Blood
- Venipuncture and Capillary Puncture
- OSHA Regulations
- Equipment and Supply Inspections
Timeline
Phlebotomy Training
Phlebotomy Training Specialists
07.2023 - 07.2023
Passenger Service Agent
Alliance Ground International
04.2023 - 06.2023
Cashier Supervisor
Valerios Tropical Bakeshop
03.2020 - 04.2023
Server
Daisy Dukes Cafe
05.2019 - 01.2020
Front Desk Agent
La Galerie Hotel French Quarter
11.2018 - 10.2019
Bachelor Of Science - Hospitality And Tourism Management
Saint Louis University
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