Mafalda Hopkins
Gaithersburg,MD
Summary
I currently work in the medical field and I have expertise in appointment scheduling and medical documentation management. I have great people skills, and attention to detail. I have a strong teamwork mindset and I am very task oriented. I am ready to enhance patient care and make the administrative processes run smoothly by working effectively.
Overview
2
2
Languages
9
9
years of professional experience
Work History
Physical Therapist Technician
Germantown Physical Therapy
Germantown, Maryland
09.2023 - Current
- Guided patients through therapeutic exercises, checking the patients' form while also educating them on proper exercise techniques and good use of the necessary equipment such as weight machines.
- Provided therapeutic modalities such as electrical stimulation and hot and cold packs according to the therapist's protocols.
- Monitored patient performance and progress and reported observations to the therapists.
- Cleaned medical equipment after each use following established procedures for sterilization or disinfection.
- Performed administrative tasks such as scheduling and/or canceling appointments, documenting patient information, filing insurance information, filing patients' records and documentation, preparation of intake forms, insurance cards and liability waivers before new patient appointments, taking calls, checking insurance benefits and working on prior authorization requests with multiple insurance companies.
Waitress
Restaurante Lisboa XL
Caldas da Rainha, Portugal
08.2017 - 08.2021
- Provided exceptional customer service in a fast-paced dining environment.
- Maintained cleanliness of tables and dining area throughout service and ensured sanitation of the restaurant after dining times.
- Recommended menu items based on customer preferences and dietary needs.
- Developed positive relationships with regular customers through friendly conversation.
- Operated cash register and processed customer transactions efficiently.
- Took orders for drinks and delivered them to guests.
- Managed inventory levels by restocking supplies as needed throughout shifts.
- Assisted other wait staff members in times of heavy customer traffic.
- Checked back with customers throughout meal service to ensure satisfaction.
Education
Some College (No Degree) - Communication And Journalism
Universidade Lusófona
Lisbon, Portugal06-2020
High School Diploma -
Escola Secundaria Raul Proenca
Caldas Da Rainha, Portugal06-2017
Skills
- Equipment sterilization
- Medical documentation management
- Appointment scheduling
- Filing
- Proficient in Word/Google Docs
- Proficient in Excel/Google Sheets
- Proficient in Fax and Printer services
- Written communication
- Telephone etiquette
- Email correspondence
- Attention to detail
- Great team collaboration
- People skills
- Visual learner
Languages
English
Native/ Bilingual
Portuguese
Native/ Bilingual
Timeline
Physical Therapist Technician
Germantown Physical Therapy
09.2023 - Current
Waitress
Restaurante Lisboa XL
08.2017 - 08.2021
Some College (No Degree) - Communication And Journalism
Universidade Lusófona
High School Diploma -
Escola Secundaria Raul Proenca