MA FATIMA SIBULO
212 Main St. Arvilla,ND
Overview
9
9
years of professional experience
Work History
Corrections Officer
Grand Forks County Corrections-(701) 780-8224
Grand Forks, ND
01.2023 - Current
- Conducted booking procedures on new inmates by performing fingerprinting and medical assessments.
- Provided transportation services for transporting inmates from one location to another according to court orders or other directives.
- Initiated disciplinary action when necessary, following established procedures for documenting violations and infractions.
- Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
- Ensured safety and security of inmates within the facility by conducting searches, supervising activities, and maintaining order.
Passenger Service Agent
Envoy Airlines-(843) 207-5100
North Charleston, SC
02.2016 - 12.2017
- Processed various forms of payment and applied travel vouchers to help customers obtain tickets.
- Performed pre-flight inspections on aircrafts prior to departure.
- Boarded passengers, closed aircraft doors and pulled jet bridge to prepare for departure.
- Answered customer questions regarding flight information, airport amenities, and travel regulations.
- Enforced airline policies such as smoking restrictions, carry-on item limits.
- Assisted customers with reservations, cancellations, and rebooking flights as needed.
Customer Service Representative
Country Inns & Suites- (843) 572-0083
North Charleston, SC
04.2015 - 03.2016
- Maintained smooth operations by correctly assigning rooms and coordinating guest check-ins and check-outs.
- Performed cashiering duties such as taking payments, issuing receipts and balancing daily transactions.
- Verified identification documents of each guest before check-in.
- Assigned rooms to guests based on availability and preferences.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
Education
Associate of Science - Psychology
Colorado Christian University-48 Credits Completed
8787 W Alameda Ave, Lakewood, CO 80226Skills
- Interpersonal skills
- Customer Service
- Quality Control
- Excellent Problem Solver
- Attention to detail
- Emergency Response
- Time management
- Multilingual
Timeline
Corrections Officer
Grand Forks County Corrections-(701) 780-8224
01.2023 - Current
Passenger Service Agent
Envoy Airlines-(843) 207-5100
02.2016 - 12.2017
Customer Service Representative
Country Inns & Suites- (843) 572-0083
04.2015 - 03.2016
Associate of Science - Psychology
Colorado Christian University-48 Credits Completed