Overview
Work History
Education
Skills
Timeline
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MA FATIMA SIBULO

212 Main St. Arvilla,ND

Overview

9
9
years of professional experience

Work History

Corrections Officer

Grand Forks County Corrections-(701) 780-8224
Grand Forks, ND
01.2023 - Current
  • Conducted booking procedures on new inmates by performing fingerprinting and medical assessments.
  • Provided transportation services for transporting inmates from one location to another according to court orders or other directives.
  • Initiated disciplinary action when necessary, following established procedures for documenting violations and infractions.
  • Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
  • Ensured safety and security of inmates within the facility by conducting searches, supervising activities, and maintaining order.

Passenger Service Agent

Envoy Airlines-(843) 207-5100
North Charleston, SC
02.2016 - 12.2017
  • Processed various forms of payment and applied travel vouchers to help customers obtain tickets.
  • Performed pre-flight inspections on aircrafts prior to departure.
  • Boarded passengers, closed aircraft doors and pulled jet bridge to prepare for departure.
  • Answered customer questions regarding flight information, airport amenities, and travel regulations.
  • Enforced airline policies such as smoking restrictions, carry-on item limits.
  • Assisted customers with reservations, cancellations, and rebooking flights as needed.

Customer Service Representative

Country Inns & Suites- (843) 572-0083
North Charleston, SC
04.2015 - 03.2016
  • Maintained smooth operations by correctly assigning rooms and coordinating guest check-ins and check-outs.
  • Performed cashiering duties such as taking payments, issuing receipts and balancing daily transactions.
  • Verified identification documents of each guest before check-in.
  • Assigned rooms to guests based on availability and preferences.
  • Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.

Education

Associate of Science - Psychology

Colorado Christian University-48 Credits Completed
8787 W Alameda Ave, Lakewood, CO 80226

Skills

  • Interpersonal skills
  • Customer Service
  • Quality Control
  • Excellent Problem Solver
  • Attention to detail
  • Emergency Response
  • Time management
  • Multilingual

Timeline

Corrections Officer

Grand Forks County Corrections-(701) 780-8224
01.2023 - Current

Passenger Service Agent

Envoy Airlines-(843) 207-5100
02.2016 - 12.2017

Customer Service Representative

Country Inns & Suites- (843) 572-0083
04.2015 - 03.2016

Associate of Science - Psychology

Colorado Christian University-48 Credits Completed

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MA FATIMA SIBULO