Summary
Overview
Work History
Education
Skills
Timeline
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Maftuna Ismatzoda

Queens,NY

Summary

Determined and dedicated student finalizing a diploma at City Tech, with a strong track record of organization, responsibility, and performance in both academic and professional settings. Proven retail sales professional experienced in dynamic environments, with expertise in transaction processing, cash handling, register use, and merchandise arrangement. Known for enhancing customer satisfaction through effective communication, critical thinking, and problem resolution. Seeking to further develop skills and experiences in a new and challenging environment

Overview

4
4
years of professional experience

Work History

Sales Associates

Alo Yoga
02.2024 - 08.2024
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.

Sales Associates

Abercrombie- and Fitch
08.2023 - 06.2024
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Built relationships with customers to encourage repeat business.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Supported stores visual merchandising efforts, assembling display fixtures and arranging products according to planograms provided by managers or merchandisers.
  • Picked and packed order items.

Sales Associates

S. Bichachi Blumenfeld Diamond Corp
01.2021 - 02.2023
  • Analyzed and assessed stones for damage to ensure quality and integrity.
  • Sorted rough diamonds by shape, size, color, and quality for accurate classification.
  • Identified and documented the clarity and color of stones to maintain detailed records.
  • Measured the diameter and depth of loose diamonds to provide precise specifications.
  • Managed approximately 30-50 incoming calls, per day from customers.

Education

Bachelor of Science - Radiology

City Tech
Brooklyn, NY
12.2025

Associate of Science - Health Sciences

LaGuardia Community College
Long Island City, NY
12.2020

High School Diploma -

International High School At LaGuardia Community College
Long Island City, NY
07.2019

Skills

  • Time management abilities
  • Sales floor organization
  • Team Supervision
  • Analytical Thinking
  • Building Customer Loyalty
  • Safety and Cleanliness Standards
  • Honest and Dependable
  • Flexible Hours
  • Positive Customer Engagement
  • Creative Thinking
  • Team Leadership
  • Multitasking Abilities

Timeline

Sales Associates

Alo Yoga
02.2024 - 08.2024

Sales Associates

Abercrombie- and Fitch
08.2023 - 06.2024

Sales Associates

S. Bichachi Blumenfeld Diamond Corp
01.2021 - 02.2023

Bachelor of Science - Radiology

City Tech

Associate of Science - Health Sciences

LaGuardia Community College

High School Diploma -

International High School At LaGuardia Community College

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Maftuna Ismatzoda