MAFUWOH GLORIA MANKAKWAN
Personal care Assistant
Dubia,Burjuma
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
10
10
years of professional experience
2
2
Languages
Work History
Waitress / Cashier Staff Member
Dunkin Donuts Baskin Robbins
Burjuman, Dubia
07.2022 - 08.2023
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Bussed and reset tables to keep dining room and work areas clean.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Used cash registers and credit card machines to cash out customers.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
Personal Care Assistant
AMB Staffing Solutions
Yaounde, Cameroon
03.2018 - 05.2022
- Ran errands for patients, did shopping, and picked up other necessities.
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Assisted patients with self-administered medications.
- Scheduled and accompanied clients to medical appointments.
- Assisted with daily living activities, running errands, and household chores.
- Entertained, conversed, and read aloud to keep patients mentally alert.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Conferred with supervisor to discuss patient condition and medical care.
- Planned activities to encourage movement, stretching and strength building.
- Documented residents' mental status, sleep, and eating patterns in medical record books.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Built strong relationships with clients to deliver emotional support and companionship.
- Remained alert to problems or health issues of clients and competently responded.
Home Health Caregiver
Priavte Care
Yaounde, Cameroon
01.2014 - 02.2018
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Offered patients and families emotional support and instruction in preparing healthy meals, independent living, and adaptation to disability or illness.
- Assisted disabled clients to support independence and well-being.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Provided mobility assistance such as walking and regular exercising.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Provided transportation and appointments management.
- Followed nutritional plans to prepare optimal meals.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
Education
No Degree - Marketing And Business Management
NDI SAMBA
YAOUNDESkills
- P>High-volume dining
- P>To-go order preparation
- P>Food spoilage prevention
- P>Guest relations management
- P>Accurate money handling
- P>Tableside Service
- P>Ordering procedures
- P>Order accuracy
- P>Food preparation and safety
- Cleaning and Sanitizing
- Cash Register Systems
- Cash Management
- Order Taking
- Time Management Skills
Timeline
Waitress / Cashier Staff Member
Dunkin Donuts Baskin Robbins
07.2022 - 08.2023
Personal Care Assistant
AMB Staffing Solutions
03.2018 - 05.2022
Home Health Caregiver
Priavte Care
01.2014 - 02.2018
No Degree - Marketing And Business Management
NDI SAMBA
Work Preference
Work Type
Full TimeImportant To Me
Career advancementFlexible work hoursPersonal development programsWork-life balance4-day work weekSimilar Profiles
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