Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Magalys Naranjo

Customer Service Advocate
Longwood,FL

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

15
15
years of professional experience

Work History

Contracting Specialist

DigitalBGA
01.2021 - 11.2023


  • Maintained relationships with insurance carriers for 3 years.
  • Maintained open communication between agents and the insurance carriers.
  • Adhered to legal and contractual requirements for compliant contract processes.
  • Addressed contract disputes and provided advice and guidance to resolve issues.
  • Facilitated communication between involved parties to enable timely contract sign-off.
  • Stored and filed contract documents in orderly, organized systems.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Collected, arranged, and input information into database system.
  • Maintained database systems to track and analyze operational data.
  • Trained new hires on company procedures and accuracy

Senior Service Advocate

Farmers Insurance
05.2009 - 12.2020
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Maintained and managed customer files and databases.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Supported call center associates by taking on escalated calls, handling complex concerns and achieving customer satisfaction targets.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Updated account information to maintain customer records.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Responded proactively and positively to rapid change.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Trained new personnel regarding company operations, policies and services.

Education

Administrative Assistance And Secretarial Science

Berkeley College
Little Falls, NJ

High School Diploma -

Memorial High School
West New York, NJ

Skills

  • Personal Lines Product Expert
  • Spanish Fluency
  • Quality Assurance
  • Time Management
  • Staff Training

Languages

Spanish
Native or Bilingual

Timeline

Contracting Specialist

DigitalBGA
01.2021 - 11.2023

Senior Service Advocate

Farmers Insurance
05.2009 - 12.2020

Administrative Assistance And Secretarial Science

Berkeley College

High School Diploma -

Memorial High School

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Magalys NaranjoCustomer Service Advocate