Magalene McLean
Summary
Enthusiastic candidate with extensive experience in customer service and cash handling at banks or money lending institutes. Strong knowledge of offered banking services and products. Reliable and honest professional dedicated to meeting scorecard goals by processing high volumes of error-free transactions. Organized Bank Teller proficient in time management. Provides professional and courteous customer service with high levels of integrity and accuracy. Experienced in cash handling, balancing drawers, loan processing and inventory management. Experienced banking professional with superior attention to detail and highly ethical nature. Dedicated to maintaining optimal security and customer satisfaction while meeting ambitious sales targets. Well-versed in industry regulations and asset protection strategies. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Bank Teller
Truist Bank
07.2022 - 02.2023
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Educated customers on use of banking website and mobile apps.
- Audited fellow teller currency to contribute to dual-control procedures.
- Provided customer records, account statements and copies of checks.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Identified sales opportunities and referred customers to branch partners in financial services.
Team Leader/Restaurant Crew Member
McDonald's
07.2017 - 07.2022
- Managed efficient cash register operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Promoted high standards through personal example to help each member understand expected behaviors and standards.
- Monitored customers for signs of security concerns and escalated issues to management.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Held weekly team meetings to inform team members on company news and updates.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Supervised team members to confirm compliance with set procedures and quality requirements.
CNA
Primary Health Choice
01.2017 - 07.2018
- Transported patients between rooms and appointments or testing locations.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
- Facilitated personal hygiene management, feeding and ambulation.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Upheld infection control and prevention policies across different patient-facing areas.
- Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
- Followed directions of licensed nurses to administer medications and treatments.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
Education
High School Diploma -
Scotland High School
Laurinburg, NC05.2004
Skills
- Foreign Currency Exchanges
- Virtualization Technologies
- Reconciling Cash Drawers
- Money Handling
- Cash Counting
- Reading Comprehension
- Teller Transactions
- Employee Security Training
- Upselling Skills
- Generating Receipts
- Call and Email Handling
- Identity Verification
- Team Cooperation
- Office Cleaning
- Information Processing
- Active Learning
Timeline
Bank Teller
Truist Bank
07.2022 - 02.2023
Team Leader/Restaurant Crew Member
McDonald's
07.2017 - 07.2022
CNA
Primary Health Choice
01.2017 - 07.2018
High School Diploma -
Scotland High School