Magali Arellano
Dallas,TX
Summary
Motivated professional with strong attention to detail and collaborative mindset seeking a position within an organization. Excels at managing multiple projects simultaneously while maintaining accuracy. Dedicated to securing and maintaining a challenging full-time position that utilizes exceptional interpersonal, time management, and problem-solving abilities. Known for organizational skills and reliability, thrives in fast-paced environments and approaches multiple priorities with a positive attitude. Willing to take on additional responsibilities to contribute to team goals and align with the City of Dallas objectives.
Overview
17
17
years of professional experience
Work History
Code Compliance Officer III
City of Dallas - Code Compliance
01.2024 - Current
- Upheld codes and regulations governing materials, processes, and procedures.
- Mentored junior inspectors, sharing industry expertise to enhance their skills and abilities in performing thorough inspections.
- Effectively communicated with clients and management to ensure alignment on inspection objectives, requirements, and expectations.
- Conducted detailed building structure inspections to identify and resolve potential risks.
- Advocated for continuous improvement, leading by example through meticulous and proactive inspection work.
- Resolved conflicts between parties involved in code compliance disputes through effective mediation techniques, ultimately promoting fair resolutions.
- Educated homeowners and contractors on effective strategies for maintaining code compliance through regular communication and clear explanations of requirements.
- Ensured code compliance by strictly adhering to local, state, and federal regulations during installations and repairs.
Neighborhood code representative
City of Dallas
01.2023 - 01.2024
- Coordinate and conduct alley sweeps
- Community liaison
- Participate in public community meetings
- Present in the Code Academy
- Provide NCR recap of community meeting to management and executive team
- Work closely with council district office staff, external city departments, neighborhood groups, and all other community stakeholders
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Managed a diverse portfolio of clients, ensuring that each received tailored solutions aligned with their specific requirements.
- Organized volunteer initiatives to support local schools and community centers, strengthening community bonds.
Code inspector I and II
City of Dallas
04.2021 - 01.2023
- Interpret city codes
- Respond to citizens’ concerns
- Inspect exterior and interior of properties
- Send notices and write citations
- Document City service request
- Call back concern citizen or attempt contact with owner
- Prepared reports detailing findings of inspections, and investigations.
- Identified potential hazards and recommended corrective actions, ensuring a safer work environment for all employees in commercial property as well and residential.
- Effectively communicated with citizens and building management to ensure alignment on inspection objectives, requirements, and expectations.
- Achieved high levels of stakeholder satisfaction by providing detailed reports and actionable recommendations post-inspection.
- Led training sessions for junior inspectors to elevate team's overall efficiency and accuracy in conducting inspections.
Customer Service Agent 311
City of Dallas
01.2018 - 04.2021
- Provide telephone support to citizens calling into the 311 call-center
- Document and process non-emergency types of City service request or concerns from citizens
- Provide the current status of previous requests and follow-up to citizens’ request
- Manage complex and/ or unusual customer problems & questions to resolve the issues to respond to the citizen’s need
- Ensure adherence, schedule & procedures are followed
- Addressed customer account discrepancies and concerns.
- Clearly communicated product features and benefits, helping customers make informed decisions about their purchases.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Trained new personnel regarding company operations, policies and services.
- Trained staff on operating procedures and company services.
- Increased efficiency and team productivity by promoting operational best practices.
Gift Wrapper
Link Staffing
05.2017 - 01.2018
- Retrieve orders from system
- Verify order and product(s) to ensure accuracy
- Package gift and wrap package decoratively
- Log gift in system as ready for shipping or pick up for customer’s notification
Custodian
DISD
04.2014 - 05.2015
- Cleaning & maintaining floors
- Scrubbing & sanitizing classrooms and restroom
- Removing litter from walkways, parking lots, & playgrounds
- Maintain clean and organized janitor room & closets
- Keep record of supplies and submit purchase request as needed to ensure supplies are kept stocked
Beauty Advisor
Walgreens
04.2013 - 05.2014
- Recommend products to customer to meet their beauty needs
- Organized the store by returning all unused products to its proper place
- Completed all purchased transactions and balanced register at end of day
- Assisted the Pharmacy with translating for Spanish speaking customers as needed
Cashier
Valero
04.2011 - 02.2012
- Maintain inventory and stock shelves
- Operate cash register & credit card machine as well as process returns and exchanges
- Monitor security camera for theft prevention
- Maintain a clean and tidy store
- Assist the customer to locate items and answer questions regarding products
Customer service rep
Domino’s Pizza
03.2008 - 11.2008
- Answer multi-line phone
- Create orders in the system from customers
- Fill pizza orders
- Completed cash transactions when orders were picked up
- Balanced register at end of day
Education
High School Diploma -
Nimitz High School
Irving, TX06-2010
Skills
- English/Spanish bilingual skills
- Ability to work in a fast-paced/high stress work environment
- Effective listening
- Oral communication skills
- Written communication skills
- Positive personality
- Strong customer service skills
- Innovative thinking skills
- Ability to pay close attention to details
- Critical thinking abilities
- Self-Motivation and Initiative
- Communication and Coordination
- Public Speaking Confidence
- Conflict Resolution Strategies
- Training and mentoring others
- Record Keeping and Organization
- Zoning Regulations Expertise
- Legal Compliance
- Interpretation skills
- Teamwork and Collaboration
- Time Management
Timeline
Code Compliance Officer III
City of Dallas - Code Compliance
01.2024 - Current
Neighborhood code representative
City of Dallas
01.2023 - 01.2024
Code inspector I and II
City of Dallas
04.2021 - 01.2023
Customer Service Agent 311
City of Dallas
01.2018 - 04.2021
Gift Wrapper
Link Staffing
05.2017 - 01.2018
Custodian
DISD
04.2014 - 05.2015
Beauty Advisor
Walgreens
04.2013 - 05.2014
Cashier
Valero
04.2011 - 02.2012
Customer service rep
Domino’s Pizza
03.2008 - 11.2008
High School Diploma -
Nimitz High School
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