MAGALI BENITEZ PUENTES
Oakland,CA
Summary
Compassionate Physical Therapy Aide possessing in-depth knowledge of various physical and equipment exercises used to reduce pain, improve mobility and relax muscle tension. Experienced in providing excellent treatment to 20+ patients per day in a fast-paced physical therapy office. Outgoing and communicative professional with outstanding leadership and organizational qualities.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Physical Therapy Aide
Active Method Physical Therapy
Oakland, CA
07.2023 - Current
- Conducted exercises with patients as prescribed by the physical therapist in order to improve strength, flexibility, and overall function.
- Worked in a team to deliver excellent care to 50+ patients per day.
- Maintained accurate records of patient progress, including pain scales, range-of-motion measurements and other relevant information.
- Performed administrative tasks such as scheduling appointments, answering phones and maintaining patient files.
Technical Support Specialist
Included Health
San Francisco, CA
10.2022 - 04.2023
- Responded to calls, emails, and live chats from members & physicians regarding scheduling, prescriptions, and other health care coordination needs
- Communicated with various departments to improve user experience by reporting and tracking UX issues and high impact tech issues and outages
- Achieved daily quotas of 30+ tickets
- Helped organize and interpret large amounts of data for account management & technical issues trends.
Hospital Intern
UCSF Benioff Children's Hospital Oakland
Oakland, CA
01.2014 - 05.2017
- Shadowed medical residents in Outpatient Center, Emergency Room, & Sports Medicine Department
- Processed and organized medical files, spreadsheets, and reports
- Actively responded to patient calls and assisted with scheduling patient appointments.
Education
Bachelor of Arts: Cognitive Science -
UC Berkeley, College of Letters And Science
Skills
- Patient Monitoring
- Interpersonal Communication
- Bilingual in Spanish
- Exercises Knowledge
- Post-Surgery Rehabilitation
- Time Management Proficiency
- Conflict resolution
Certification
- NASM Certified Personal Trainer
- Adult & Pediatric First Aid/CPR/AED
Timeline
Physical Therapy Aide
Active Method Physical Therapy
07.2023 - Current
Technical Support Specialist
Included Health
10.2022 - 04.2023
Hospital Intern
UCSF Benioff Children's Hospital Oakland
01.2014 - 05.2017
Bachelor of Arts: Cognitive Science -
UC Berkeley, College of Letters And Science
- NASM Certified Personal Trainer
- Adult & Pediatric First Aid/CPR/AED
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