Magali Charles
San Antonio,TX
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
First Cash Pawn
08.2015 - 11.2024
*Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
*Assisted in the development of staff.
*Ensured that all jewelry was priced correctly, clean and added to the sales floor. Audits were performed regularly to ensure all jewelry is accounted for.
Assistant Manager
Cash America
08.2005 - 07.2013
*Managed opening and closing shifts, including inventory checks,register reconciliation, made and sent bank deposits.
*Monitored and enforced mandatory monthly employee training.
*Managed the annual open enrollment process, achieving 100% employee participation in health benefit plans.
*Supervised day to day operations to meet performance, quality and service expectations.
Education
High School Diploma -
Adelante Academy
San Antonio, TX08.1999
Skills
*Bilingual (Spanish)
*Work ethic
*Communication skills
*Time management
*Customer service
*Attention to detail
*Conflict resolution
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
First Cash Pawn
08.2015 - 11.2024
Assistant Manager
Cash America
08.2005 - 07.2013
High School Diploma -
Adelante Academy
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