Magali Delarosa
Visalia,CA
Summary
Compassionate caregiver with hands-on experience in attending to patient needs in residential and hospital settings. Skilled in managing schedules, and maintaining a clean area. Ability to establish meaningful relationships with patients, coworkers and customers. I am bilingual. Fast learner and multitasker.
Overview
9
9
years of professional experience
Work History
Caregiver
IHSS
05.2021 - 03.2022
- Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
- Supported bathing, dressing and personal care needs.
- Maintained clean and well-organized environment for client happiness and safety.
- Organized oral medications for clients following dosage and schedule requirements.
- Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
- Assisted with meal planning to meet nutritional plans.
- Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Helped clients get in and out of beds and wheelchairs.
- Assisted clients with maintaining good personal hygiene.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Laundered clothing and bedding to prevent infection.
Customer Service Manager
Walmart
Visalia, CA
02.2016 - 02.2018
- Evaluated and authenticated returns, exchanges and voids.
- Monitored phone calls to provide feedback and coaching.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
- Cashier
- Restock merchandise on shelf’s by registers
- Provided exceptional customer service to ensure customer satisfaction.
Crew Member
McDonald’s
Visalia
07.2013 - 02.2016
- Processed takeout orders quickly to ensure timely delivery of meals.
- Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Restocked kitchen supplies including food products and utensils.
- Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
- Processed payments on cash register and counted back bills and change to patrons.
- Wiped down tables and equipment, swept and refilled stock.
- Packed fast food products in approved containers, cups, and bags.
- Took orders from patrons and input selections into store computer system.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Scrubbed and polished counters to remove debris and food.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Served food quickly for positive guest experiences.
Education
High School Diploma -
Redwood High School
Visalia, CA06-2012
Skills
- Elderly care
- First aid and safety
- Flexible schedule
- Housekeeping tasks
- Transportation services
- Heavy lifting
- Lifting and transferring
- Multitasking and organization
- Bilingual
- Customer service
- Reliable team worker
- Cash handling proficiency
- Cash handling
- Cash register operation
Timeline
Caregiver
IHSS
05.2021 - 03.2022
Customer Service Manager
Walmart
02.2016 - 02.2018
Crew Member
McDonald’s
07.2013 - 02.2016
High School Diploma -
Redwood High School
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