Magali Ferreiro-Neto
Miami,FL
Summary
With my knowledge and experience of 24 years with AT&T as a Customer Service representative; I am confident that I will be an asset to your company. I am a highly-motivated employee with desire to take on new challenges with a strong work ethic and exceptional interpersonal skills. Adaptable to any working environment effectively, under pressure while quickly mastering new skills.
Overview
24
24
years of professional experience
Work History
Customer Service Representative
AT&T Telecommunications
Sunrise, FL
01.2000 - Current
- Manage & support the White House AT&T Travelers as a liaison between WHCA Service team and AT&T Field, Engineer, Technicians, & SSIM managers.
- Manage & assist US Federal Agency Accounts (ex: VA, IRS, SSA, Military) providing personalized product selection, ordering, billing, returns, and technical support.
- Resolve complex problems by working with other departments to provide solutions. Along with researching discrepancies, correcting issues, & providing internet solutions to meet the customer needs.
- Track all orders from start to finish to ensure timely delivery of goods or services to the customer.
- Perform administrative tasks using Microsoft office (spreadsheets & documents), in addition to setting up virtual meetings through Teams.
- Led on- and off-site customer support teams across multiple regions to stay in contact and update with any issues of concerns the customer has expressed in a timely manner.
- Mentored team members, led implementation teams, & managed my team with the highest level of professionalism when dealing with difficult tasks for the customer.
Education
High School Diploma -
Westwood Christian
Miami, FL05-1989
Certification Completion -
AT&T University
Sunrise, FLSkills
- Information Security
- System implementation
- Order Processing
- Staff Training
- Problem-solving abilities
- Technical Support
- Quality Assurance Controls
- Team Development
- Administrative Support
- Customer Relationship Management (CRM)
- CRM Software
- Executive management support
- Project management abilities
- Microsoft Office expertise
Timeline
Customer Service Representative
AT&T Telecommunications
01.2000 - Current
High School Diploma -
Westwood Christian
Certification Completion -
AT&T University
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