Magali Gomez
Salt Lake City,UT
Summary
Clever Business Analyst with invaluable knowledge of payment system principles and practices. Excellent in research, reporting, and communication strengths developed over previous opportunities. Eager to contribute to team success through hard work, attention to detail, and excellent organizational skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Admin Coordinator
MIT45
Salt Lake City, UT
2022.09 - Current
- Review and document manual processes current state.
- Analyze Run payroll system and created an enhancement project plan.
- Supported HR operations by competing employee onboarding, offboarding, and post offboarding tasks.
- Created employee personnel file management project plan to support yearly audit.
- Managing stakeholder conflicts by mapping available options with benefits and risks to support decision making.
Business Analyst
Unify Consulting
Kirkland, WA
2022.03 - 2022.08
- Documented business requirements for data warehouse optimization project.
- Performed data warehouse gap analysis and prioritized gaps with client.
- Documented a high-level application system flow chart to identify missing application data within data warehouse.
- Created a data catalog document to assist data analysts and new onboarding team members to understand current state of data
- Assisted with brainstorming and prioritization of data visualization features.
- Developed tables and materialized views within data warehouse.
- Performed peer reviews for project team members.
Brand Associate
Athleta
Murray, UT
2021.10 - 2022.02
- Communicated product information with confidence and educated consumers about company.
- Analyzed Ship from Store manual process and suggested opportunities to assist meeting the companies deadline.
- Drove sales and service using suggestive selling techniques and observing non-verbal cues.
- Engaged, educated and befriended customers to deliver amazing shopping experience.
- Processed cashier transactions quickly and accurately, driving brand loyalty programs.
- Arranged new merchandise with signage and appealing displays to encourage customer sales.
- Achieved daily sales goal by cross selling and promoting additional products and services.
IT Business Analyst
Progrexion
Salt Lake City, Utah
2021.05 - 2021.10
- Analyzed Target process data and worked with the ETL team to create a workflow to extract and transform data into data warehouse to create a business KPI (Key Performance Indictor) report using Tableau.
- Worked with IT-Development/Project Managers/QA Engineers, Marketing, and Customer Experience teams to implement Salesforce.com migration.
- Created User stories to support Adobe Experience Manger (AEM) implementation within Target process for all Progrexion websites.
- Worked with Finance and Legal team and implement Progrexion's Contract life cycle process using Conga within a short duration.
- Developed short-term goals and long-term strategic plans to improve risk control and mitigation.
- Supported end to end requirement review and mapping for the Finance revenue recognition report.
Senior Business Analyst
Progrexion
Salt Lake City, UT
2021.01 - 2021.05
- Owned risks analysis and identified risk mitigation strategies assisting organization to reduce unauthorized returns by 30 bps, utilizing Tableau, SQL, and Excel.
- As a Product Owner, I took lead on Payment Processing data migration and consolidation business use cases for 55K clients.
- Reviewed all the payments & financial-SQL store procedures to document the database tables utilized within procedures to support the metadata dictionary project.
- As a Payments Product Owner, I worked with ETL, Payment Processing, and Finance teams to assist with onboarding Progrexion's new brand, onto ARIA cloud base payment solution.
- Created KPI Tableau reports to support Payment's risk review meeting and monthly Payment's forum to the executive management team.
- As a payment SME, I was part of the IT salesforce agile team and participated in all the ceremonies and tasks.
- Backup resource for payments business analyst and dispute management team when Director was absent.
- Implemented Visa Verifi fraud solutions and MasterCard Ethoca to consume pre-dispute alerts via API and prevent disputes.
- Identified and documented normal, complex, edge case, and out of box scenarios for user acceptance testing.
- First point for Payment operations team when issues occurred with manual SQL stored procedure related to data issues.
- Mentored and coached the payments business analysts
- Extensively used Tableau to develop internal payment reports to support daily payment processing operations team.
Business Analyst
Progrexion
Salt Lake City, UT
2019.01 - 2020.12
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
- Backbone of all the SmartConnect integration data mapping and ETL data-points to onboard the daily payments and financial data from third party, ARIA payment solutions.
- Documented business processes and analyzed procedures to align with changing business needs.
- Conducted interviews with key business users to collect information on business processes and user requirements.
- Mapped current business and operational processes and recommended areas for improvement.
- Gathered, documented and modeled data to assess business trends.
- Resolved malfunctions with systems and programs through troubleshooting.
- Collected, defined and analyzed business requirements.
Payment Operations Manager
Progrexion
Salt Lake City, UT
2018.08 - 2019.12
- Assisted in day-to-day operations, including supervising & mentoring a 6-person team.
- Performed Process & data mining by leveraging SQL and Tableau to assist with identifying opportunities.
- Organized preventive maintenance to reduce downtime and line shutdown or production delays.
- Collaborated with IT and business teams to develop and enhance architecture in order to better track business KPIs.
- Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans.
- Responded to events, including vendor network outages and production issues.
Payments Team Lead
Progrexion
Salt Lake City, UT
2017.09 - 2018.07
- Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
- Supported team member's with process open questions and operational issues by being first production issue contact and utilized SQL to perform root-cause analysis.
- Mentored newly hired employees and developed training documents for all payment processors to use for reference purposes.
- Audited team's performance and compliance by performing a peer to peer review on individual tasks and providing positive and area of improvement feedback.
- Established open and professional relationships with team members which helped resolve issues and conflicts quickly.
- Managed schedules, accepted time off requests, and found coverage for short shifts.
Payment Processor
Progrexion
Salt Lake City, Utah
2015.07 - 2017.08
- Processed 40K-50K daily transactions using heavily relied manual store SQL procedure execution process and ensuring daily cutoff time is met.
- Supported financial team with Mid-month and month end, annual account receivables entries in Microsoft Dynamics Great Plains using manual processes, sql queries, and Excel macros.
- Rolled out the dispute win/loss recording process in the financial system for the Finance and Payment Processing team.
- Analyzed and created a workflow to dispute American Express payment transactions to recover lost revenue.
- Provided feedback to servicing business team to improve customer experience based on payment analysis and payment transaction disputes behavior/patterns of customers.
- Reviewed agent initiated refund requests to avoiding additional revenue loss.
- Recorded missing payment records to support Finance's accounts receivables reconciliation.
Servicing Assistant Team Lead
Lexington Law Firm
North Salt Lake, UT
2014.04 - 2015.06
- Built strong relationships with customers through positive attitude and attentive response.
- Developed process improvements and offered actionable solutions to correct recurring issues.
- Worked with customer service representatives to handle escalated customer issues.
- Set incentives and realistic targets associates could achieve.
- Facilitated training for associates through daily coaching and regular performance appraisals.
- Delegated daily tasks, addressed employee questions, and resolved scheduling issues.
Servicing Specialist
Lexington Law Firm
North Salt Lake City, Utah
2013.06 - 2014.04
- Delivered exceptional level of service to 55 daily customer by listening to concerns and answering questions.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Addressed customers inquiries while meeting call duration and after call metrics.
- Ensured customers request is complete to avoid customer calling back frustrated.
- Generated outdated or missing credit reports for clients and reviewing updates.
- Initiated interventions and credit bureau challenges for clients when systematic process failed.
Education
High School Diploma -
West High School
Utah06.2012
Skills
- Business Process Mapping
- SQL
- Tableau
- Data Analysis
- Business Analysis
- Process Improvement
- Root Cause Analysis
- Data Mapping
- Data Migration
- Troubleshooting
- Critical thinking
- Customer service
- Technical Analysis
- Collaboration
Certification
- Certified LEAD Course
Timeline
Admin Coordinator
MIT45
2022.09 - Current
Business Analyst
Unify Consulting
2022.03 - 2022.08
Brand Associate
Athleta
2021.10 - 2022.02
IT Business Analyst
Progrexion
2021.05 - 2021.10
Senior Business Analyst
Progrexion
2021.01 - 2021.05
Business Analyst
Progrexion
2019.01 - 2020.12
Payment Operations Manager
Progrexion
2018.08 - 2019.12
Payments Team Lead
Progrexion
2017.09 - 2018.07
Payment Processor
Progrexion
2015.07 - 2017.08
Servicing Assistant Team Lead
Lexington Law Firm
2014.04 - 2015.06
Servicing Specialist
Lexington Law Firm
2013.06 - 2014.04
High School Diploma -
West High School