MAGALI MARTELL
San Antonio,TX
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
8
8
years of professional experience
Work History
Lifeguard/ Water Safety Instructor/Lifeguard Instructor
City of San Antonio Parks and Recreation
07.2020 - Current
- Recognize and respond effectively in emergencies
- Enforce all aquatic facility policies, rules, and regulations
- Inspect the facility on a daily schedule and report any unsafe equipment
- Participate in regular in-service training sessions
- Instructs and evaluates students participating in swim lessons.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
Elderly Caregiver
Self-employeed
01.2020 - 08.2024
- Offered companionship and kindness to elderly patients.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted clients in maintaining a safe and clean living environment, promoting health and wellbeing.
- Maintained clean, safe, and well-organized patient environment.
- Enhanced elderly residents'' quality of life by providing compassionate care and assistance with daily activities.
- Provided emotional support to seniors, fostering positive relationships and enhancing their overall mental health.
- Provided safe mobility support to help patients move around personal and public spaces.
- Responded promptly to emergency situations, providing first aid treatment when necessary and alerting medical personnel if required.
- Maintained detailed records of client progress, updating healthcare professionals on any changes or concerns regularly.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
Barista
Starbucks, Barista
03.2023 - 08.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Pool Surpervisor
City of San Antonio Parks and Recreation Department
05.2022 - 09.2022
- Conducted risk assessments periodically to identify potential hazards within the facility and develop appropriate mitigation plans accordingly.
- Enhanced pool safety by implementing and enforcing strict rules and regulations.
- Developed comprehensive training programs for lifeguards that focused on both technical skills and customer service excellence.
- Spearheaded efforts to maintain high levels of cleanliness across all areas of the facility, contributing to a pleasant environment for patrons.
- Boosted customer satisfaction through timely resolution of complaints or concerns raised by patrons.
- Managed staff schedules, promoting efficient use of resources and maintaining optimal staffing levels.
- Monitored weather conditions closely to make informed decisions about pool closures or adjustments to operational hours as needed.
Stylist Sales Associate
Kendra Scott
10.2021 - 04.2022
- Enhanced store sales by skillfully cross-selling and upselling related products to clients based on their needs and preferences.
- Connected and engaged with customers to understand styling needs.
- Worked closely with store management to set and achieve individual sales targets, contributing to overall team success.
- Acknowledged, interacted and built relationships with clients to stimulate loyalty.
- Maintained a clean, inviting store environment conducive to shopping by regularly tidying sales floor displays and dressing rooms.
- Embraced fashion and understood market trends to articulate in client interactions.
- Assisted clients in selecting Jewlery for special events, ensuring they looked and felt their best.
- Built long-lasting customer relationships through attentive service and consistent followups.
- Translated inspiration into action by solving customer styling needs.
- Handled returns and exchanges professionally while adhering to company policies, ensuring customer satisfaction remained high.
- Supported sales floor, cash wrap and back of house to catalyze daily operations.
- Processed transactions accurately at the point-of-sale system while maintaining professionalism with cash handling procedures.
- Met or exceeded individual financial and credit goals while contributing to store's bottom line.
- Participated in staff training sessions to continuously improve product knowledge and deliver outstanding customer service experiences.
- Assisted with visual merchandising efforts during seasonal changeovers, creating fresh new looks that attracted customers'' attention.
- Adhered to loss prevention practices and reported incidents to bolster shortage control and protect company assets.
- Supported online sales efforts by providing virtual styling consultations, expanding store's market reach.
Waitress
Lara Vineyards
01.2017 - 02.2019
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Processed orders and sent to kitchen employees for preparation.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Education
Bachelor of Arts - General Studies
Texas A&m University- San Antonio
San Antonio, TX08.2025
Associates of Arts - Teaching
San Antonio College
San Antonio, TX05.2022
Thomas Edison Magnet High School
San Antonio, TX06.2021
Skills
- Highly motivated and goal oriented, through and precise in attention to detail
- Possess excellent communication, writing and workshop/group facilitating skills
- Bilingual: English, Spanish
- Strong communicator
- Lifeguard certification
- Effective problem-solver
- Leadership Qualities
- Patience and Empathy
- Physical Fitness
- Team Collaboration
- CPR and AED Training
- Adaptability in Emergencies
- Team Bonding
- Complex Problem-Solving
- Training and mentoring
Community service experience
- Alamo Area Aquatic Association, San Antonio, TX, Volunteer, 06/14, Present, Help with set-up before and after swim meets, Assist with lining up swimmers by lane number and heat number, Time keeper during swim meets
- El Manantial Baptist Church, San Antonio, TX, Volunteer, 05/14, Present, Assist with distributing boxes to 50 families, Assist with maintenance and cleanliness of building, Helped with Vacation Bible School
- Community Bible Church Global Missionary Trip, Lima, Peru, Volunteer, 06/19, Served as a translator for medical professionals, Taught dental hygiene classes, Responsible for checking in patients
Timeline
Barista
Starbucks, Barista
03.2023 - 08.2023
Pool Surpervisor
City of San Antonio Parks and Recreation Department
05.2022 - 09.2022
Stylist Sales Associate
Kendra Scott
10.2021 - 04.2022
Lifeguard/ Water Safety Instructor/Lifeguard Instructor
City of San Antonio Parks and Recreation
07.2020 - Current
Elderly Caregiver
Self-employeed
01.2020 - 08.2024
Waitress
Lara Vineyards
01.2017 - 02.2019
Bachelor of Arts - General Studies
Texas A&m University- San Antonio
Associates of Arts - Teaching
San Antonio College
Thomas Edison Magnet High School
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