Magali Medina

Bilingual Medical Assistant with comprehensive experience in providing high-quality patient care and administrative support in medical and customer service environments.

• Fluent in English and Spanish, adept at performing clinical procedures such as blood draws, EKGs, and medication administration, and skilled in using EMR systems, including Epic.
• Possesses strong multitasking abilities, patient education expertise, and a proactive approach to problem-solving.
• Highly detail-oriented with a proven track record of ensuring smooth operations in fast-paced healthcare settings while maintaining a patient-centred focus.
• Educated patients on medication usage and follow-up care instructions to enhance compliance.
• Obtained client medical history, medication information, symptoms, and allergies.

• Assisted in patient intake procedures and maintained accurate medical records.
• Coordinated appointment scheduling, ensuring efficient patient flow and minimal wait times.
• Supported healthcare providers during examinations, preparing necessary instruments and supplies.
• Administered basic clinical procedures, including vital sign checks and specimen collection.
• Assisted patients with scheduling appointments and managing medical records.
• Coordinated communication between healthcare providers and patients to streamline care processes.
• Supported front desk operations by greeting patients and answering inquiries efficiently.
• Implemented electronic health record systems, enhancing data retrieval and documentation accuracy.
• Developed workflow improvements, increasing office efficiency and patient satisfaction levels.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Updated patient information and insurance details for accurate electronic medical records.
• Used [Software] to schedule appointments for doctor visits and procedures.
• Registered patients and completed associated paperwork for accurate records.
• Provided prompt, polite and professional in-person and telephone customer service.
• Maintained strict compliance with HIPAA regulations, ensuring the confidentiality of sensitive patient information.
• Adhered to strict HIPAA guidelines to protect patient privacy.

• Vitals signs
• Escort patients to exam rooms
• Work with multiple providers at once
• Answer phones calls and take messages
• Schedule appointments for follow-ups
• Perform blood draws and Venipuncture
• Perform EKGs
• Perform Ear Lavage
• Insurance Verification
• Rapid testing
• UA’s and pregnancy test
• Assist providers with procedures
• Assist patients with after care information
• Scanning and faxing
• Documenting patient medical history
• Sterilizing rooms and workstations
• Gap Reason: Took time off to take of her family

• Greeted And Assisted Customers Entering Dinner
• Handled Cash and Card Transactions
• Maintained the Cleanliness of the Restaurant and Organized sections
• Opened shift and closing shift
• Receive customer orders with detail and confirm
• Receive telephone orders for customers
• Restocked merchandise
• Addressed and resolved customers concerns, including dissatisfied customers
• Checked food quality
• Worked drive thru for long shifts
• Prep sauces for next day Ex. Ranch, thousand Island
• Kitchen assistant covering cooks breaks
• Perform schedules for employees

• Greeted patients upon arrival at the office
• Vitals Signs
• Bloods draws
• Administer vaccines
• Prepared examinations rooms and areas
• Follow-up phone calls upon doctor request
• Provided patients with health Information
• Respond to any questions or concerns from patients