MAGALI URIBE

Team Leadership & Training Quality Control & Process Improvement Vendor & Contract Management Cross-Departmental Coordination Sustainability & Compliance Technology & Reporting Key Achievements

IInstallation Operations & Project Management

• Coordinated all aspects of installation projects including labor allocation, material procurement, permitting, and site prep.
• Scheduled and managed utility service providers, subcontractors, and crews to ensure on-time project delivery.
• Oversaw high-value residential and commercial installations with strict adherence to design specs, codes, and quality standards.
• Monitored installation quality through regular inspections and post-installation reviews to ensure customer satisfaction and compliance.
• Maintained detailed documentation of completed projects for warranty, future service, and reference purposes.
• Managed and mentored installation technicians, fostering a high-performance team culture focused on quality and safety.
• Developed and implemented structured training programs for new installers, resulting in a measurable reduction in installation errors.
• Led weekly production and operations meetings with internal teams and contractors to align on goals and resolve critical issues.
• Recognized team contributions and created opportunities for skill development, increasing retention and morale.
• Conducted pre- and post-installation inspections to ensure compliance with design specifications and client expectations.
• Established KPIs and performance metrics to drive continuous improvement across installation teams.
• Oversaw quality control programs, identifying and addressing potential issues early to minimize costly rework.
• Implemented feedback loops from customer reviews to refine processes and improve service delivery.
• Negotiated contracts with subcontractors and vendors, securing competitive pricing and favorable terms.
• Built and maintained strong relationships with material suppliers to ensure timely delivery of high-quality equipment and resources.
• Reduced procurement costs by streamlining the contract bidding process and evaluating construction bids for cost-effectiveness.
• Streamlined communication between departments—sales, engineering, procurement, and field teams—to improve collaboration and project execution.
• Collaborated with structural engineers to evaluate project integrity and ensure proper support structures were in place.
• Worked with local government agencies to obtain building and specialty permits and ensure regulatory compliance.
• Oversaw proper disposal of construction waste and championed the use of recycled and eco-friendly materials.
• Ensured installations met environmental and safety regulations throughout the project lifecycle.
• Used construction and project management software (e.g., CAD, Excel, CRM tools) to create plans, perform calculations, and track progress.
• Provided executive leadership with regular status updates, including scheduling forecasts, cost tracking, and performance reporting.
• Achieved a 25% reduction in installation errors through revamped training and quality control processes.
• Improved installation workflow efficiency, reducing average project time by 15%.
• Negotiated vendor contracts that lowered material costs by 15-25%, increasing project profitability.
• Increased client satisfaction scores through process refinements and enhanced communication.

Team & Operations Management Project & Installation Oversight Inventory, Vendors & Supply Chain Customer Relations & Service Sales Leadership & Revenue Growth Process Improvement & Event Management Key Achievements

• Supervised day-to-day operations staff, ensuring full compliance with company policies and industry regulations.
• Conducted regular performance evaluations and created tailored improvement plans to elevate team effectiveness.
• Empowered employees by promoting ownership of responsibilities, resulting in higher accountability and improved outcomes.
• Fostered a positive work environment that increased employee retention through mentorship and development opportunities.
• Led the hiring, onboarding, and training of new team members to meet operational and business growth needs.
• Managed project timelines, labor scheduling, and material planning to ensure the on-time completion of flooring and installation projects.
• Conducted pre-installation job site assessments to identify potential risks and align expectations.
• Oversaw quality control throughout all phases of installations, minimizing costly rework and maintaining client satisfaction.
• Collaborated with technicians and project teams to execute complex projects under tight deadlines with precision.
• Managed inventory levels and supply chain logistics to ensure timely delivery of materials and minimize disruptions.
• Developed and maintained strong relationships with vendors and suppliers for high-quality, cost-effective materials.
• Negotiated contracts with vendors and subcontractors, reducing costs while maintaining service standards.
• Streamlined procurement operations, eliminating waste and improving budget efficiency.
• Handled customer inquiries, escalations, and concerns with professionalism and urgency, leading to improved satisfaction.
• Established open communication channels with clients, resulting in better relationship management and long-term retention.
• Collaborated with sales and operations teams to tailor solutions and address client needs in real time.
• Collaborated with sales teams to develop accurate, competitive quotes for prospective clients, increasing closed deals.
• Led a high-performing sales team, providing coaching, incentives, and strategic guidance to drive revenue.
• Organized regular sales meetings to track performance, share best practices, and set measurable goals.
• Implemented strategic sales initiatives that directly contributed to a boost in departmental revenue.
• Spearheaded operational improvements that increased team productivity and reduced overall costs.
• Standardized workflows across departments, enhancing communication and project efficiency.
• Managed logistics for high-profile events and trade shows, increasing brand visibility through strategic marketing placement.
• Reduced project costs by renegotiating vendor contracts and improving resource planning.
• Improved operational efficiency by implementing standard procedures across multiple project teams.
• Increased employee retention through structured onboarding and performance development plans.
• Boosted customer satisfaction through proactive communication and consistent project delivery.
• Grew sales revenue by aligning installation timelines with sales goals and closing high-value contracts.

Key Competencies Professional Experience Repair Shop Manager Operations & Administrative Management Vendor & Facility Coordination Staff Management & HR Support Process Improvement & Reporting Budgeting & Financial Oversight Customer & Team Communication Key Achievements

Experienced Repair Shop Manager with a strong background in office operations, administrative leadership, vendor relations, and staff supervision. Skilled in streamlining procedures, managing facilities, and ensuring efficiency in high-paced work environments. Proven ability to handle budgeting, scheduling, inventory control, HR coordination, and customer service. Recognized for improving workflow processes, maintaining compliance, and leading teams with clarity and accountability.

• Office & Shop Operations Management
• Vendor & Contract Negotiation
• Budgeting & Financial Oversight
• HR Support & Staff Recruitment
• Scheduling & Calendar Management
• Process Improvement & Compliance
• Inventory & Supply Chain Management
• Administrative Policy Implementation
• Customer Service & Conflict Resolution
• Data Security & Confidentiality

Company Name – City, State | Dates of Employment

• Served as the central point of contact for maintenance, shipping, equipment, supply procurement, billing, and errands.
• Managed daily office operations, developed policies, and implemented systems to optimize workflow and productivity.
• Created and enforced filing systems, record-keeping procedures, and office protocols to ensure data integrity and organization.
• Oversaw calendar and appointment scheduling for executives and team members.
• Managed relationships with vendors, service providers, and landlords, ensuring timely invoicing and payments.
• Handled contract negotiations to secure competitive pricing and favorable terms for office lease and services.
• Coordinated with IT and facilities departments to ensure office equipment and systems were operational and up to date.
• Partnered with HR to recruit, train, and onboard new staff, and provided ongoing coaching and performance management.
• Delegated clerical and administrative tasks among staff, monitored performance, and maintained team efficiency.
• Conducted employee evaluations and disciplinary actions in alignment with company policies.
• Designed and implemented office procedures to improve operational efficiency and compliance with organizational standards.
• Performed regular process reviews and special project analyses to keep management informed and agile.
• Created PowerPoint presentations and delivered updates on operational performance and key initiatives.
• Prepared and managed the annual office budget, monitored expenditures, and implemented corrective actions as needed.
• Reviewed supply requisitions, approved purchases, and ensured cost-effectiveness in all procurement activities.
• Handled customer inquiries and complaints with professionalism, ensuring a positive service experience.
• Fostered a secure, organized, and productive work environment through clear communication and team coordination.
• Organized and supported company events, promoting team morale and internal culture.
• Reduced operational costs by renegotiating vendor contracts and optimizing supply inventory systems.
• Increased staff productivity by implementing cross-training programs and reorganizing administrative workflows.
• Enhanced customer satisfaction scores through improved communication protocols and streamlined service processes.

Strategic Operations & Business Development Marketing & Promotions Management Inventory & Vendor Coordination Team Leadership & Staff Development Customer Experience & Service Standards Communication & Performance Reporting Key Achievements

• Analyzed operating and financial statements, sales reports, and departmental performance to recommend and implement effective marketing and operational strategies.
• Maintained profitability by managing controllable costs, optimizing staffing levels, and adjusting business hours to align with market demands.
• Initiated and enforced company policies, procedures, and operational standards to ensure consistent execution across departments.
• Led business planning by forecasting sales, tracking trends, and identifying growth opportunities through competitor analysis and market research.
• Developed and executed a strategic calendar of holiday promotions and in-store events to increase foot traffic and seasonal revenue.
• Collaborated with vendors and manufacturers to design and implement effective in-store displays and window marketing campaigns.
• Initiated promotional activities tailored to customer trends and local market dynamics to maximize reach and engagement.
• Managed stock levels, purchasing plans, and vendor relationships to ensure product availability and cost-effective inventory control.
• Analyzed sales performance to forecast inventory needs and avoid overstocking or stockouts.
• Maintained communication with suppliers and shippers to ensure timely deliveries and promotional item availability.
• Recruited, interviewed, and onboarded new staff; led performance reviews, coaching sessions, and disciplinary actions as needed.
• Provided continuous training and implemented cross-training strategies to maintain productivity during staff absences.
• Fostered a performance-driven team culture focused on accountability, collaboration, and continuous learning.
• Ensured consistent adherence to quality, customer service, health, and safety standards across the store.
• Acted as a customer advocate, responding to complaints and resolving service issues with professionalism and urgency.
• Maintained a visible leadership presence by regularly walking the sales floor to support team members and engage with customers.
• Created customer loyalty through personalized service, strong relationship building, and attention to feedback.
• Regularly updated staff on business performance, new initiatives, sales targets, and operational changes.
• Communicated key insights and data-driven recommendations to leadership to guide decision-making.
• Monitored team KPIs, store targets, and training effectiveness to ensure alignment with organizational goals.
• Increased year-over-year revenue by implementing a targeted promotional strategy during key retail seasons.
• Reduced inventory shrink by 18% through improved purchasing controls and vendor accountability.
• Boosted customer satisfaction ratings by 25% through team training initiatives and improved complaint resolution protocols.
• Maintained profitability even during seasonal downturns by optimizing schedules and controlling operational expenses.

Executive & Administrative Support Project Coordination & Communication Client & Office Management Key Achievements

• Served as the primary point of contact and spokesperson for the executive, managing all aspects of client communication and business administration.
• Provided high-level administrative support including calendar management, correspondence handling, document drafting, and decision-making in the executive's absence.
• Conserved executive’s time by reviewing and prioritizing emails, calls, documents, and communications, ensuring prompt and informed decision-making.
• Coordinated complex, high-volume travel schedules, including flights, accommodations, ground transportation, and itinerary logistics.
• Supported project execution by tracking timelines, coordinating with internal teams, and delivering progress updates to leadership.
• Managed meeting logistics including scheduling, agenda preparation, setting up rooms, and greeting clients or stakeholders.
• Prepared and distributed detailed meeting minutes and follow-ups to ensure alignment on action items and project milestones.
• Handled time-sensitive requests across departments, acting with urgency and discretion.
• Acted as liaison between clients, internal departments, and external partners, maintaining professional relationships and ensuring timely issue resolution.
• Assisted in the preparation and delivery of presentations and reports used in client meetings and company briefings.
• Maintained confidentiality of sensitive information while managing client data, company records, and project documentation.
• Successfully streamlined the executive’s calendar, reducing scheduling conflicts and increasing productivity by 30%.
• Played a pivotal role in coordinating high-profile restoration projects by managing communications and internal deadlines.
• Strengthened client relationships through consistent, professional support and clear communication.