Magali Valente
Front desk manager
Houston,TX
Summary
Well-organized front office manager possessing strong leadership and planning abilities developed several-year career. Motivated to improve operations and control costs to foster operational success. Drive substantial productivity improvements through strategic approaches to day-to-day needs and project requirements.
Overview
2026
2026
years of professional experience
2022
2022
years of post-secondary education
Work History
Front Office Manager
Magnificat primary care
Spring
12.2024 - Current
- Addressed patient inquiries and resolved concerns in a timely manner.
- Collaborated with medical staff to streamline communication between departments.
- Trained new employees on front office protocols and customer service expectations.
- Performed administrative tasks such as filing paperwork, preparing reports or updating databases when needed.
- Resolved customer complaints promptly and efficiently while maintaining a professional demeanor at all times.
- Provided leadership to ensure that all Front Office team members are delivering excellent customer service.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Supervised the preparation of guest bills and invoices ensuring accuracy before issuing them to guests.
- Analyzed customer feedback data to identify areas of improvement.
- Conducted staff performance evaluations to monitor progress and individual skills.
- Current
Education
Furr High School
Houston, TXSkills
- Billing
- insurance
- e clinical work
- Referrals
- Clinic duties
Timeline
Front Office Manager
Magnificat primary care
12.2024 - Current
- Current
Furr High School
Languages
Spanish
Full Professional
English
Full Professional
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