Overview
Work History
Education
Skills
Languages
Timeline
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Magalie Cruz

Lexington,KY

Overview

7
7
years of professional experience

Work History

Customer Experience Manager

Michaels
10.2022 - Current
  • Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
  • Supervise and train cashiers on providing an excellent experience for all customers
  • Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
  • Performed duties and provided service in accordance with established operating procedures and company policies.

Assistant Manager

Jimmy Johns
05.2021 - 10.2022
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.

Manager

Jimmy Johns
05.2020 - 05.2021
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Cross-trained existing employees to maximize team agility and performance.
  • Accomplished multiple tasks within established timeframes.

Cashier/ Sandwich Maker

Jimmy Johns
02.2018 - 05.2020
  • Operated cash register to record transactions accurately and efficiently.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Worked flexible schedule and extra shifts to meet business needs.

Education

Nursing

Kentucky State University
Frankfort, KY

Skills

  • Voice of Customer Analysis

Languages

Spanish
Full Professional

Timeline

Customer Experience Manager

Michaels
10.2022 - Current

Assistant Manager

Jimmy Johns
05.2021 - 10.2022

Manager

Jimmy Johns
05.2020 - 05.2021

Cashier/ Sandwich Maker

Jimmy Johns
02.2018 - 05.2020

Nursing

Kentucky State University

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Magalie Cruz