Magalie Cruz
Lexington,KY
Overview
7
7
years of professional experience
Work History
Customer Experience Manager
Michaels
10.2022 - Current
- Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
- Supervise and train cashiers on providing an excellent experience for all customers
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Performed duties and provided service in accordance with established operating procedures and company policies.
Assistant Manager
Jimmy Johns
05.2021 - 10.2022
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Manager
Jimmy Johns
05.2020 - 05.2021
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Cross-trained existing employees to maximize team agility and performance.
- Accomplished multiple tasks within established timeframes.
Cashier/ Sandwich Maker
Jimmy Johns
02.2018 - 05.2020
- Operated cash register to record transactions accurately and efficiently.
- Assisted customers with returns, refunds and resolving transaction issues.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Nursing
Kentucky State University
Frankfort, KYSkills
- Voice of Customer Analysis
Languages
Spanish
Full Professional
Timeline
Customer Experience Manager
Michaels
10.2022 - Current
Assistant Manager
Jimmy Johns
05.2021 - 10.2022
Manager
Jimmy Johns
05.2020 - 05.2021
Cashier/ Sandwich Maker
Jimmy Johns
02.2018 - 05.2020
Nursing
Kentucky State University