MAGALLY PEREZ
West Covina,Ca
Summary
Veteran Food Service Manager successful at improving operations through efficiency updates, cost control strategies and profit management optimization. Excellent communication, planning and conflict resolutions skills.
Background includes inventory management, sales leadership and recordkeeping. Organized and forward-thinking food service professional with a flexible and motivational management style.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Patient Service Representative
California Eye Specialist / Azul Vision
05.2022 - Current
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Verified insurance eligibility and coverage for patients.
- Entered patient demographic and insurance data into electronic medical record system.
- Filed and maintained patient records in accordance with HIPAA regulations.
Front Desk Receptionist
H&r Block Tax Svc
02.2022 - 04.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Operations Management, Assistant Manager
McDonald's Restaurant
09.1995 - 11.2021
- Mentored staff of over 100 employees to enhance skills and achieve daily targets, using hands-on and motivational leadership
- Organized schedules, workflow and shift overage to meet expected business demands
- Completed inventory audits to identify losses and project demand
- Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control
- Implemented training processes for newly hired employees and supervised department managers, shifts leads and production personnel
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies
- Conducted job interviews, led employee performance evaluations attract and retain quality personnel.
Education
High School Diploma -
Mountain View High School
El Monte, CAOffice Administration
Rio Hondo College
Whittier, CASkills
- Employee Performance Evaluations
- Employee Scheduling
- Operations Management
- Recruiting and Interviewing
- Product and Service Knowledge
- Staff Development
- Strategic Planning
- Cost Control
- Performance Reviewing
- Quality Control
- Inventory Management
- Cash Handling
- Staff Supervision
- Ordering Supplies
Certification
Certified Basic Shift Management, McDonald's (2003)
Certified Advanced Shift Management, McDonald's (2007)
Certified Department Management, McDonald's (2017)
Languages
Spanish
Native or Bilingual
Timeline
Patient Service Representative
California Eye Specialist / Azul Vision
05.2022 - Current
Front Desk Receptionist
H&r Block Tax Svc
02.2022 - 04.2022
Operations Management, Assistant Manager
McDonald's Restaurant
09.1995 - 11.2021
High School Diploma -
Mountain View High School
Office Administration
Rio Hondo College
Certified Basic Shift Management, McDonald's (2003)
Certified Advanced Shift Management, McDonald's (2007)
Certified Department Management, McDonald's (2017)
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