Magaly Cerna
Los Banos,CA
Summary
High-performing seller with a track record of success in retail and e-commerce. Demonstrated proficiency in customer relationship management, negotiation, and closing sales. Proven skills in product knowledge, upselling techniques, and problem-solving to enhance customer satisfaction and retention. Contributions include improving sales performance and fostering client loyalty through exceptional service.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
8
8
years of professional experience
Work History
Seller
Shoe Store
Mexico, MX
03.2009 - 07.2015
- Operated register, handled cash and processed credit card transactions.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Negotiated pricing deals with vendors to obtain the most favorable terms possible.
- Identified customer needs and recommended appropriate products.
- Developed and maintained relationships with existing customers to ensure repeat business.
- Managed inventory, ensuring products were well-stocked and displayed attractively.
- Assisted customers with returns or exchanges when necessary.
- Processed sales transactions and handled cash and credit card payments.
- Replenished and arranged items to maintain appearance.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
Cashier
Taco Cabana
San Antonio , Texas
02.2007 - 03.2007
- Maintained cleanliness of checkout area
- Worked closely with front-end staff to assist customers
- Resolved customer complaints professionally in accordance with company policy.
Education
High School Diploma -
San Luis High School
Los Banos, CA01-2006
Skills
- Basic math
- Dependable and responsible
- Attention to detail
- Flexible and adaptable
- Speak Spanish
- Can keep area clean
Timeline
Seller
Shoe Store
03.2009 - 07.2015
Cashier
Taco Cabana
02.2007 - 03.2007
High School Diploma -
San Luis High School