Magaly Chaidez
Desert Hot Springs,CA
Summary
Skilled professional ready to excel in leadership role with focus on results-driven performance. Proven ability to streamline operations and foster team collaboration to achieve organizational goals. Known for reliability and adaptability in meeting changing demands while maintaining high standards.
Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes.
Quick-thinking Supervisor recognized for success in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success. Highly effective and knowledgeable in process improvement and inventory control.
Experienced Supervisor leads team members to complete jobs on-time. Assigns tasks, trains employees, and implements company procedures. Excellent communication and listening skills. Provides leadership and vision, driving teams to meet goals.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Supervisor
Unifi
03.2024 - 12.2024
- Assessed team member performances by delivering one-on-one coaching to promote better service
- Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes
- Drove positive customer satisfaction levels by providing successful training to associates
- Prepared work schedules based on staff availability and forecasted demands to optimize personnel coverage
- Addressed customer inquiries to increase customer satisfaction ratings
- I'm bridge train, cro, bso, wheel chair also ramp
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Ramp Agent
Unifi
04.2022 - 12.2024
- Coordinated loading and unloading of aircraft, ensuring timely and efficient operations
- Actively participates in Porters Safety Management System [SMS] including reporting hazards and incidents encountered in daily operations, understands complies and promotes the company safety policy
- Other duties assigned
- Improved aircraft turnaround times by streamlining baggage handling processes.
- Facilitated communication between ground crew and flight crew to ensure smooth operations.
- Collaborated with team members to optimize ramp operations.
Problem Solver
Amazon
10.2020 - 01.2021
- Problem solver, solving packages problem
- Looked outside known experience to find solutions and produce results.
- Defined problem to identify, prioritize and select alternatives.
- Employed various tools and equipment to find solutions to difficult or complex issues.
- Researched and extracted data to complete tasks.
- Collaborated with cross-functional teams to identify, analyze, and resolve complex issues impacting business performance.
Store Manager
Carl's Jr.
06.2019 - 03.2020
- Manage staff, preparing work schedules and assigning specific duties to foster positive toward organizational objectives
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Store Manager
Speedway LLC Corporate
09.2013 - 11.2018
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Receptionist
Lifetime
09.2011 - 09.2013
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
Front Desk Agent
SHERATON BOSTON
08.2009 - 08.2011
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
Store Manager
Pilot Flying J
09.1996 - 05.2009
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Education
High school diploma -
palm springs high school
Palm Springs, CA06.1989
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Decision-making
- Complex Problem-solving
- Strategic planning
- Inventory control
- Staff development
- Team building
- Operations management
Certification
Driver's License
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Accomplishments
- Supervised team of 30 staff members
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Collaborated with team of 6 in the development of volunteer.
- Documented and resolved 2 which led to positive Results .
Languages
Spanish
Professional Working
English
Native or Bilingual
Interests
- I enjoy helping others and giving back to the community
- Cooking
- Participating in local clean-up initiatives
- Sharing travel tips, recommendations, and insights with fellow enthusiasts
- Offering time and support to shelters for the homeless, women, and animals
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
Timeline
Supervisor
Unifi
03.2024 - 12.2024
Ramp Agent
Unifi
04.2022 - 12.2024
Problem Solver
Amazon
10.2020 - 01.2021
Store Manager
Carl's Jr.
06.2019 - 03.2020
Store Manager
Speedway LLC Corporate
09.2013 - 11.2018
Receptionist
Lifetime
09.2011 - 09.2013
Front Desk Agent
SHERATON BOSTON
08.2009 - 08.2011
Store Manager
Pilot Flying J
09.1996 - 05.2009
Driver's License
High school diploma -
palm springs high school
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