Magaly Flores- Villa
Vancouver,WA
Summary
Proactive and meticulous Assistant Manager with over 6 years of experience in Customer Service industry. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation.
Overview
5
5
years of professional experience
Work History
Assistant Manager
BoxLunch
09.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Team Member
Target
10.2018 - 01.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
Education
Certifications - Nail Technician
Vega's Academy
Vancouver, WA03.2022
High School Diploma -
Evergreen High School
Vancouver, WA06.2017
Skills
- Operations Management
- Product and Service Knowledge
- Money Handling
- Marketing knowledge
- Problem-solving abilities
- Time management
- Customer service orientation
- Sales expertise
Languages
Spanish
Native or Bilingual
Timeline
Assistant Manager
BoxLunch
09.2022 - Current
Team Member
Target
10.2018 - 01.2023
Certifications - Nail Technician
Vega's Academy
High School Diploma -
Evergreen High School