Summary
Overview
Work History
Education
Skills
Timeline
Generic

Magaly Garcia

The Bronx,NY

Summary

To secure a challenging position where I can utilize my skills and abilities to benefit an organization with the opportunity for advancement.

Overview

26
26
years of professional experience

Work History

Field Office Liaison/payroll secretary

Department Of Education
12.2018 - 06.2024
  • Enter payroll for over 300 Kitchen staff
  • Answer incoming calls promptly
  • Read emails as they come through the day and respond promptly
  • Maintain mailbox
  • Flag items for follow up
  • Maintain, clean, and organize office
  • Complete special projects as assigned by Supervisor or office manager
  • Prioritize work-based deadline
  • Take messages and address minor issues or questions (all urgent issues need to be reported to office manager & supervisor immediately).
  • Conduct orientation for hires

Administration Assistant

Fedcap Rehabilitation Services Inc.
12.2017 - 11.2018
  • Provide client reception services including, greeting participants, answering and directing phone calls
  • Perform telephone outreach to individuals who failed to report for appointments
  • Print reports and review for errors and inconsistencies
  • Explains process, services to participants, and obtains client signatures for consent
  • Assist in scheduling participant appointments
  • Maintain client medical documents, attendance records and files
  • Enter participant demographic data and action codes and scan documents into computerized databases.

Community Service Specialist

Fedcap Rehabilitation Services Inc.
07.2015 - 12.2017
  • Developed new non-profit Community Service sites and assignments appropriate for WeCARE participants, and train designated on-site supervisors
  • Provided participants with appropriate options for Community Service sites based on the results of their biopsychosocial assessment, diagnostic vocational evaluation, individualized plan of employment, and special accommodation needs
  • Ensured participants and Community Service site have a clear understanding of IVR (Community Service call in system) and are utilizing it on a daily a basis
  • Coordinated with Community Service participant and follow-up with Community Service Site on participant progress utilizing progress summary forms
  • Provided feedback to participant base on progress summaries
  • Assisted with mitigating barriers to Community Service participation, including, but not necessarily limited to, health, mental health, housing, childcare, and domestic violence issues
  • Participated in mediation of conflicts between Community Service site supervisors and Community Service participants, as necessary
  • Document Community Service activity and follow-up in Fedcap and HRA management information systems, including, but not limited to, All Sector and NYCWAY
  • Participated in Community Service site visits to ensure appropriateness of site and that Community Service participants are gaining relevant experience and are receiving the necessary accommodations.

Admin Assistant

Goodwill Industries
06.2013 - 07.2015
  • Greeted clients and direct them to receive the appropriate services
  • Translated English for Spanish speaking client
  • Performed data entry
  • Generated weekly reports to assist case managers in their daily functions
  • Performed general office duties such as answering phones, taking messages, filing, photocopying, and faxing.

Retention Specialist

Arbor Education & Training
05.2008 - 12.2012
  • Ensured the highest level of diplomacy when verifying employment status, entered action code in NYCWAY; including 100A case notes, FIA3A, etc
  • Verified payment status in PACS; ensured case notes are clear, concise and all finding are to be documented in the NYCWAY; worked in conjunction with Job Developer to assist customers in securing employment
  • Verified that 100% of reported employment is captured via an FIA3A and a JRCP
  • Secured the following milestones are met monthly: 30 day initial placements, 90 retentions, 180 retentions
  • Established high levels of mutual trust and support with others
  • Expressed positive expectations of others, even in difficult situations; anticipated and resolved problems demonstrating good judgment.

Administrator/ Admin Assistant

Building Management Associates, Inc.
02.2000 - 02.2008
  • Prepared and inputted annual recertification’s, resident leases, voucher’s and TRACS for submission, prepared third party verifications, and manual adjustments for a portfolio of 1,500 units
  • Conducted and interviewed with perspective residents
  • Assisted maintenance manager NYCHA Division in operation of 831 units with repair logs and inspections
  • Performed data entry of all requests via or telephone for repairs on a daily basis; sent superintendents to their scheduled site with the daily work scope; tallied time and attendance for the payroll department.

Human Resources Department

Local Union 32BJ
10.2007 - 11.2007
  • Answered and directed phone calls to appropriate staff, as well as performed filling as needed
  • Collected weekly time sheets and distributed payroll check for payroll for over 300 employees
  • Inputted new Brigade employees on Microsoft Access, as well as translated forms for non-English speakers
  • Filled out W-4 forms and I-9 forms for new Brigade employees, as well as preparing their personnel files.

Admin Assistant

Arbor Education & Training
04.1998 - 03.2007
  • Answered applicants’ questions regarding benefits and claim procedures
  • Kept records of assigned cases, and scheduled applicants for career advisor assessment
  • Performed general office duties such as ordering supplies, maintaining records management systems, and performed basic bookkeeping work; operated office equipment such as fax machines, copiers, and phone systems, and used computers for spreadsheet, word processing, database management, and other applications
  • Answered and directed phone calls to appropriate staff; administered and graded TABE exam.

Education

Basic Academic Studies -

Thomas Jefferson High School
Brooklyn, NY

Skills

  • Bilingual: English & Spanish
  • Multi-tasking ability
  • Excellent communication skills
  • Proficient in microsoft & excell

Timeline

Field Office Liaison/payroll secretary

Department Of Education
12.2018 - 06.2024

Administration Assistant

Fedcap Rehabilitation Services Inc.
12.2017 - 11.2018

Community Service Specialist

Fedcap Rehabilitation Services Inc.
07.2015 - 12.2017

Admin Assistant

Goodwill Industries
06.2013 - 07.2015

Retention Specialist

Arbor Education & Training
05.2008 - 12.2012

Human Resources Department

Local Union 32BJ
10.2007 - 11.2007

Administrator/ Admin Assistant

Building Management Associates, Inc.
02.2000 - 02.2008

Admin Assistant

Arbor Education & Training
04.1998 - 03.2007

Basic Academic Studies -

Thomas Jefferson High School

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Magaly Garcia