Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Magaly Gerena

Orlando,FL

Summary

Dynamic medical professional with extensive experience at Humana, excelling in front desk operations and patient relations. Proven ability to streamline appointment scheduling, significantly reducing no-shows through effective reminder systems. Skilled in HIPAA compliance and insurance verification, fostering trust and loyalty among patients while supporting quality care initiatives.

Overview

12
12
years of professional experience

Work History

Medical Receptionist

Humana
01.2015 - 03.2025
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Developed strong relationships with patients, fostering loyalty and trust in the practice's services.
  • Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
  • Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Streamlined appointment scheduling for improved patient flow and reduced wait times.
  • Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Maintained current and accurate medical records for patients.

Medical Assistant

Pain Management Institute of Orlando
06.2013 - 07.2014
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Assisted Physician With Ultrasound and Fluoroscopy guided Injections, Epidurals, Facets Etc...
  • worked together with St. Jude Approving patients for Spinal cord Stimulator Trials.
  • Conducting Pharmacogenetic Testings and Drug Testings
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Sanitized, restocked, and organized exam rooms and medical equipment.

Education

Diploma - Medical Assistant And Phlebotomy

Anthem College
Orlando, FL

Skills

  • Front desk operations
  • Telephone etiquette
  • Appointment scheduling
  • Medical terminology
  • Patient registration
  • HIPAA compliance
  • Insurance verification
  • Reminder calls
  • Patient relations
  • Payment collection
  • Electronic medical records
  • Letter preparation
  • Documentation
  • Mail management

Languages

Spanish
Full Professional

Timeline

Medical Receptionist

Humana
01.2015 - 03.2025

Medical Assistant

Pain Management Institute of Orlando
06.2013 - 07.2014

Diploma - Medical Assistant And Phlebotomy

Anthem College

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Magaly Gerena