Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Languages
Property Audits
References
Timeline
Generic

Magaly Madrigal

Chicago,IL

Summary

General Manager with proven track record in operational policy execution and budget management. Expertise in leading teams to enhance guest satisfaction and implement process improvements. Strong focus on achieving measurable results in the hospitality sector.

Overview

7
7
years of professional experience
1
1
Certification

Work History

General Manager

Fairfield Inn Suites
Chicago, Illinois
08.2024 - Current
  • Coordinated with department heads to align objectives and foster teamwork.
  • Implemented operational policies to streamline processes and elevate service quality.
  • Ensured compliance with safety regulations and company standards across all departments.
  • Introduced employee recognition programs to motivate staff toward achieving organizational goals.

General Manager

Sleep Inn Hotel
Chicago, Illinois
08.2022 - 08.2024
  • Oversaw daily hotel operations to maintain high service quality and guest satisfaction.
  • Developed and implemented operational policies to enhance process efficiency.
  • Managed all aspects of business operations, including budgeting, staffing, and inventory control.
  • Trained employees on policies and procedures to ensure compliance and performance standards.

Assistant General Manager

Courtyard by Marriott
Chicago, Illinois
07.2021 - 08.2022
  • Coordinated daily operations to enhance guest satisfaction and service quality.
  • Implemented training programs for new employees to maintain service excellence.
  • Provided guidance to staff on procedures and policies to ensure compliance.
  • Assisted with staff scheduling to optimize coverage and operational efficiency.
  • Managed cash intake with accuracy, preparing daily bank deposits promptly.
  • Identified cost-saving opportunities and implemented operational efficiency improvements.

Assistant General Manager

Sleep Inn Hotel
Chicago, Illinois
05.2019 - 07.2021
  • Coordinated daily operations to boost guest satisfaction and service quality.
  • Monitored guest feedback to pinpoint areas for improvement in service delivery.
  • Implemented training programs for new employees to uphold service standards.
  • Resolved customer complaints promptly while ensuring professionalism.
  • Managed staff schedules to achieve optimal coverage and operational efficiency.
  • Provided training and support to staff on procedures and policies.
  • Enhanced team performance by delivering ongoing guidance and mentorship.

Operations Supervisor

Courtyard by Marriott
Chicago, Illinois
08.2018 - 05.2019
  • Supervised daily operations to ensure seamless hotel functionality.
  • Trained new staff on operational procedures to enhance team performance.
  • Monitored inventory levels, maintaining adequate supplies and equipment.
  • Implemented standard operating procedures to elevate service quality.
  • Managed personnel scheduling, task assignments, and progress monitoring to optimize workflow.

Education

Associate Degree in Health Care -

Reedley College
Reedley, CA
05-2008

Skills

  • Operational policy execution
  • Budget oversight
  • Inventory management
  • Staff development
  • Compliance management
  • Guest satisfaction

Affiliations

  • Party planning- love every aspect of decorating from balloon arch to flower decorating's.
  • House Organizer- decluttering and purging unwanted items, creating storage solutions ect.

Accomplishments

  • Being able to achieve promotions within Aimbridge from Operations Supervisor to a General Manager.
  • Coaching and developed associates to be promoted within the company.

Certification

  • ServSafe food handling
  • BASSET

Languages

English
Professional
Spanish
Professional

Property Audits

  • Property accounts receivable audits- AR audits have been one of the best challenges as a manager. This has developed me to see every account in a different perspective, being able to collect all payments from the most aging account to present. My model has been to think outside the box- there is always a way to fix it.

References

References available upon request.

Timeline

General Manager

Fairfield Inn Suites
08.2024 - Current

General Manager

Sleep Inn Hotel
08.2022 - 08.2024

Assistant General Manager

Courtyard by Marriott
07.2021 - 08.2022

Assistant General Manager

Sleep Inn Hotel
05.2019 - 07.2021

Operations Supervisor

Courtyard by Marriott
08.2018 - 05.2019

Associate Degree in Health Care -

Reedley College

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