Magaly Murillo
Saratoga Springs,UT
Summary
Eager professional, with 3+ years of customer service and strong background in operations. Business Student at Utah Valley University specializing in Analytics. Possess comprehensive knowledge of database software and strong oral communication in English and Spanish. Seeking a role to pursue my passion for helping growing businesses implement informed coordination.
Overview
3
3
years of professional experience
Work History
Teacher's Aide Supervisor
Franklin Discovery Academy
10.2023 - Current
- Assisted instructional staff with implementing lessons and activities for full classes and small groups
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Supported student physical, mental, and social development using classroom games and activities.
- Supported classroom teachers by managing files, preparing materials, and updating records
- Maintained teacher aides schedules, assuring they are on task
- Assisted in developing programs and activities to drive improvements in students' academics
- Electronic processing and manually entered paperwork to improve classroom flow and compliance
- Supervised children and participated with children in activities
- Helped students master learning concepts through one-on-one and small-group tutoring
Self Employed
Private Hair Studio
05.2023 - Current
- Full-service stylist
- Self-motivated, with a strong sense of personal responsibility.
- Business Marketing
- QuickBooks management
- Worked effectively in fast-paced environments.
- Schedule management
- Product Sales
- Complete services with great customer appreciation
- Hair lightening and coloring
- Strong eye for color and ability to match
- Nuanced skill to adjust colors as needed
- Safety and proper chemical protocol observed
- Skilled at working independently and collaboratively in a team environment.
Senior Hairstylist
CURLCO
09.2022 - 10.2023
- Full-service Stylist
- Enhanced client satisfaction by providing personalized hair consultations and recommending suitable hairstyles based on individual preferences.
- Collaborated with a diverse clientele, accommodating unique needs and ensuring exceptional customer service experiences.
- Increased salon revenue by 5% by upselling various hair care products and services to clients during appointments.
- Good at providing low-pressure creative suggestions to clients.
- Increased client retention by providing superior customer service.
- Elevated customer satisfaction through followup and enthusiastic customer service.
- Provided input on marketing strategies aimed at attracting new clients while retaining existing ones through targeted promotions and incentives programs.
- Resolved customer complaints promptly, demonstrating excellent conflict resolution skills while safeguarding the reputation of the salon.
- Complete services with great customer appreciation
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
Front Desk Associate/ Stylist
Willa Hair Co
08.2020 - 10.2022
- Increased guest retention by implementing customized experiences.
- Handled all CRM functions
- Provided exceptional customer service by addressing inquiries and resolving issues in a timely manner.
- Calculated bills for services rendered and collected and processed customer payments
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Enhanced client satisfaction by providing personalized consultations and recommending suitable hairstyles, colors, and products.
- Managed high-volume inquiries
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
Education
Bachelor's in Business - Business Analysis
Utah Valley University
06.2025
Associate of Science - Business
Utah Valley University
Orem, UT2023
Cosmetology License in Art
Mountain Technical College
03.2022
High School Diploma -
Westlake High School
05.2021
Skills
- 3 years Microsoft Word/Office
- Relationship management
- Forecasting
- Budget Management
- Quality Assurance
- 3 B2C
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Portuguese
Elementary
Timeline
Teacher's Aide Supervisor
Franklin Discovery Academy
10.2023 - Current
Self Employed
Private Hair Studio
05.2023 - Current
Senior Hairstylist
CURLCO
09.2022 - 10.2023
Front Desk Associate/ Stylist
Willa Hair Co
08.2020 - 10.2022
Bachelor's in Business - Business Analysis
Utah Valley University
Associate of Science - Business
Utah Valley University
Cosmetology License in Art
Mountain Technical College
High School Diploma -
Westlake High School
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