MAGALY ORTIZ
Miami,FL
Summary
Meticulous and excellent at juggling multiple tasks and working under pressure. Broad industry experience includes Healthcare. Technically-savvy with outstanding relationship building, training and presentation skills. Ample customer service experience.
Overview
32
32
years of professional experience
Work History
Advanced Medical Support Assistant
Department Of Veterans Affairs
Miami, FL
10.2021 - Current
- Provided backup support to office staff by answering phones and scheduling appointments.
- Scheduled appointments for patients Mental Health Department.
- Determined nature and urgency of patient requests to refer patients to appropriate medical staff.
- Verified and updated clinical records.
- Maintained and obtained medical records.
- Mailed patient appointment letters.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Called and faxed pharmacies to submit prescriptions and refills.
- Used Excel spread sheet to maintain and record patient data and generate reports
- Determined nature and urgency of patient requests to refer patients to appropriate medical staff
- Organized patient records to research records, extract medical information and review records for completeness and accuracy
Senior Clerk
State Of Florida Department Of Health
Miami, FL
01.2020 - 10.2021
- Uses databases to input data as required. Scans and imports medical records. Monitors fax machines to ensure that all faxes are received/sent promptly.
- Answers telephone and provides responses to internal and external clients.
- Uses various office equipment including telephones, fax and copy machines. Orders supplies for the department when needed.
- Schedules patient appointments; Tracks calls appropriately; Obtains patient demographic and insurance information; Updates pertinent information and enters electronic health record. Cancels/reschedules appointments associated with calls; Completes appointment reminders and reschedules missed appointments as needed.
- Keeps current regarding services provided by the Health Department, programs and locations; Maintains confidentiality of client information; Reads and responds to email daily; Reviews and maintains intra-agency and inter-agency telephone lists and extensions.
- Provided services efficiently and with high level of accuracy.
Patient Scheduler
Miami Cancer Institute
Miami, FL
06.2019 - 01.2020
- Responsible for scheduling patient appointments (surgical, diagnostic therapy and other procedures/treatments). Obtains and verifies necessary demographic and insurance information. Registers patients and enters data into scheduling systems. Maintains records and accounts. Provides professional customer service. Serves patients by greeting and helping them
- Scheduled appointments for patients via phone and in person
- Experienced in front and back offices, controlling patient flow, collecting payments and assisting in delivery of quality healthcare
- Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies
Telecommunication operators
Nicklaus Children's Hospital
Miami, FL
08.2018 - 06.2019
- Operates multiple telephone switchboard to relay incoming, outgoing and interoffice calls and performs miscellaneous hospital telecommunications and clerical duties
- Monitors all hospital alarms, performs code paging, and also provides patient information
- Consistently delivers exceptional service to all callers.Collaborated with department to ensure smooth work flow and efficient organization operations.
Insurance Verifier
American Ambulance Service
Miami, FL
12.2017 - 05.2018
- Medical Billing) is responsible for managing a large caseload of Patient Care Reports in a timely, organized and efficient manner.
- This position will be accountable for accurate review of patient accounts, verification of insurance information provided on Patient Care Reports and data entry of patient demographic.
- Review CAD and screen for documentation of special billing instructions have knowledge of how to identify MVA and WC related transports understand signature requirements and have the ability to recognize valid vs Invalid signature types review PCR for insurance information.
- Medical necessity and other pertinent information in relation to billing navigate through attachments to locate insurance information that may have been provided at the time of service verify insurance information via online resources, as well as by telephone select and add appropriate payor to patient accounts attempt to initiate contact with patients.
- When insurance information is not provided at the time of service skip trace using online tools fax face sheet.
- Requests when applicable data entry of patient demographics other duties as assigned by Billing.
Patient Finance Specialist
JACKSON SOUTH COMMUNITY HOSPITAL
MIAMI, FL
11.2008 - 10.2017
- Responsible for timely and accurate patient registration
- Interviews patients for all pertinent account information and verifies insurance coverage
- Verified patients\' eligibility and claims status with insurance agencies
- Prepared patient charts accurately and neatly
- Obtain authorizations for inpatient and observations admissions
- Examined patients\' insurance coverage, deductibles, possible insurance carrier payments and remaining balances not covered under their policies when applicable
- Updated patient financial information to guarantee accuracy
- Treated all patients, their families, visitors, peers, staff and providers in a pleasant and courteous manner
- Accurately posted all payments to patient account
Telecommunications/Pbx Operator I
South Miami Hospital
South Miami, FL
04.2008 - 03.2015
- Operates multiple-position telephone switchboard to relay incoming, outgoing and interoffice calls and performs miscellaneous hospital Telecommunications and clerical duties.Monitors all hospital alarms, performs code paging, and also provides patient information
- Consistently delivers exceptional service to all callers
- Collaborated with department to ensure smooth work flow and efficient organization operations
Switch Board Operator
Jackson South Medical Center
Miami, FL
04.2007 - 11.2008
- Directed guests and routed deliveries and courier services.
- Answered and managed incoming and outgoing calls while recording accurate messages.
- Maintained a clean reception area, including lounge and associated areas.
- Answered and quickly redirected all calls.
- Greeted numerous visitors, including VIPs, vendors and interview candidates.
- Screened all visitors and directed them to the correct areas.
Transplant Donor Desk Coordinator
UNIVERSITY OF MIAMI TRANSPLANT DEPARTMENT
07.2004 - 02.2007
- The Transplant Donor Desk Coordinator is an individual who is trained in the additional specialized needs of the transplant team and the coordination of organ recovery and transplantation.Activities include application of knowledge of the UNOS and CMS regulations governing transplant patients and wait list management.In order to minimize errors and risk from nonadherence,these duties need to be performed with an understanding of the federal regulations and requirements of the UnitedNetwork for Organ Sharing (UNOS)/ Organ Procurement and Transplantation Network (OPTN), the Centers for Medicare andMedicaid Services (CMS) Condition of Participation for Transplant Programs, andthe Joint Commission.
- Performs all other dutiesas assigned.
Medical Records Representative
University of Miami Hospital
Miami, FL
10.2001 - 02.2004
- RESPONSIBILITIES CONSISTED ON CHECKING FAX & VOICE MAIL REQUEST OF MEDICAL RECORD FROM PATIENTS AND ALSO FOR LITIGATION CASES.
- PREPARED CLINIC FOR THE NEXT DAY.
- FILE ALL CHARTS BACK IN NUMERICAL ORDER.
Front Desk/Surgical Coordinator Orthopedic Specialist
Miami Heart Institute
Miami Beach, FL
10.1996 - 12.2001
- Front desk responsible to greet patients and obtain Demographics and Insurance information.
- prepared New patients and follow up daily clinic paper work.
- Verified insurance and collect deductibles and copay.
- file and fax any medical record request.
- Surgical Coordinator responsibilities were to schedule surgeries with OR and obtain diverse insurance authorizations.
- Schedule different meetings with attorneys such as depositions.
- Developed team communications and information for meetings
- Increased customer satisfaction by resolving issues
- Improved operations through consistent hard work and dedication
- Developed and implemented performance improvement strategies and plans to promote continuous improvement
Education
High School Diploma - undefined
Miami Jackson Senior High School
Miami, FL1991
Skills
- Strong verbal communication
- Team Leader
- Medical terminology knowledge
- Quick learner
- Multi-line phone talent
- Extremely organized
- Bilingual (Spanish)
- MS Windows proficient
- Proficient in cash management
- Administrative support
- Cash Handling
- Scheduling
Timeline
Advanced Medical Support Assistant
Department Of Veterans Affairs
10.2021 - Current
Senior Clerk
State Of Florida Department Of Health
01.2020 - 10.2021
Patient Scheduler
Miami Cancer Institute
06.2019 - 01.2020
Telecommunication operators
Nicklaus Children's Hospital
08.2018 - 06.2019
Insurance Verifier
American Ambulance Service
12.2017 - 05.2018
Patient Finance Specialist
JACKSON SOUTH COMMUNITY HOSPITAL
11.2008 - 10.2017
Telecommunications/Pbx Operator I
South Miami Hospital
04.2008 - 03.2015
Switch Board Operator
Jackson South Medical Center
04.2007 - 11.2008
Transplant Donor Desk Coordinator
UNIVERSITY OF MIAMI TRANSPLANT DEPARTMENT
07.2004 - 02.2007
Medical Records Representative
University of Miami Hospital
10.2001 - 02.2004
Front Desk/Surgical Coordinator Orthopedic Specialist
Miami Heart Institute
10.1996 - 12.2001
High School Diploma - undefined
Miami Jackson Senior High School
Languages
bilingual English and Spanish.
references
- Catherine Feliciano, MD (754) 703-9641
- Manuela Swam (305) 323-1618
- Xiomara Castillo (786) 510-0073
Languages
bilingual English and Spanish.
references
- Catherine Feliciano, MD (754) 703-9641
- Manuela Swam (305) 323-1618
- Xiomara Castillo (786) 510-0073
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