Magan De La Torre
Anchorage,AK
Summary
Seasoned Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance goals. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
12
12
years of professional experience
Work History
Store Manager
Eddie Bauer
11.2022 - Current
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Increased the Store's sign ups with the loyalty and Credit program that boosted repeat business.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Oversaw loss prevention efforts, minimizing shrinkage by training the team on proper preventable procedures.
Associate Team Leader
Aerie/American Eagle Side by Side
10.2019 - 11.2022
- Monitored and assessed Aerie's sales performance to uphold a 30%-40% contribution to the overall store's revenue.
- Streamlined communication channels for improved collaboration among Team Leaders and increased efficiency.
- Managed both AE and Aerie as the temporary Store Team Leader for Six-months.
- Assisted in recruitment efforts, interviewing candidates and determining best fits for the Store's needs and culture.
Assistant Store Manager
Eddie Bauer
11.2017 - 10.2019
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the Store .
Store Manager
Rue 21
07.2012 - 06.2017
- Development in New Store Openings
- Organized and Assisted District manager in quarterly Store Management meetings
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Skills
- Team Development
- Operations Management
- Personnel development
- Customer Service Management
Additional Information
Retail Management
As a high performance-driven Leader with 10+ years experienced in fast paced retail. I’ve enjoyed both assisting Store Managers and leading as a Store Manager. I’m Confident in my skill to collaborate with my and drive sales in different
References
- Sharine Louwerse, Store Manager, Eddie Bauer, (907)-279-6606
- Christian Nicolson, Store Manager, Gap, (805) 904-382
- Tina Golem, Multi Brand District Manager, SPARC Group, available upon request
Timeline
Store Manager
Eddie Bauer
11.2022 - Current
Associate Team Leader
Aerie/American Eagle Side by Side
10.2019 - 11.2022
Assistant Store Manager
Eddie Bauer
11.2017 - 10.2019
Store Manager
Rue 21
07.2012 - 06.2017