Magan Farrow

• Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
• Monitored inventory levels and placed orders to replenish stock.
• Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
• Established team priorities, maintained schedules and monitored performance.
• Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.
• Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
• Analyzed service reports to identify areas of improvement.
• Resolved customer complaints in professional and timely manner.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Met with customers to discuss service needs and develop effective and practical solutions.
• Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
• Developed and maintained positive relationships with customers to build rapport and trust.
• Negotiated with vendors to secure best prices for parts and supplies.
• Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
• Hired, trained and supervised team of service staff members to meet business goals.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
• Self-motivated, with a strong sense of personal responsibility.
• Learned and adapted quickly to new technology and software applications.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Gained extensive knowledge in data entry, analysis and reporting.
• Worked effectively in fast-paced environments.
• Managed time efficiently in order to complete all tasks within deadlines.
• Developed strong communication and organizational skills through working on group projects.

• Exceeded monthly revenue targets by promoting additional services such as extended warranties or maintenance packages during consultations with clients.
• Maintained a clean, organized, and professional service department environment that reflected positively on the dealership''s image and reputation.
• Increased sales of parts and accessories through thorough knowledge of available products and persuasive upselling techniques.
• Oversaw coordination of shuttle services and loaner vehicles for customers during prolonged repair times to minimize inconvenience and maintain satisfaction levels.
• Explained estimates and determined repair timelines to manage customer expectations.
• Corrected faults and maximized performance by rebuilding systems and individual components.
• Examined service history and provided initial inspection of vehicle to identify issues.
• Documented problems and corrective actions to maintain records.
• Developed strong rapport with customers by maintaining detailed records of their vehicles'' service history and proactively following up on upcoming maintenance needs.
• Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
• Managed warranty claims paperwork accurately to secure timely reimbursement from manufacturers while adhering to strict deadlines imposed by vendors or suppliers.
• Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
• Coordinated with parts department to determine availability of necessary components.
• Inspected damaged vehicles to estimate repair labor cost and required parts expense.
• Organized workflow among service department staff to ensure timely completion of repairs while minimizing wait times for customers.
• Educated customers regarding regular maintenance protocols to preserve vehicle condition.
• Followed up with customers to offer additional support and check resolution satisfaction.

• Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
• Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
• Stayed current on company offerings and industry trends.
• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
• Trained team to answer incoming phone calls and schedule appointments for sales team.
• Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
• Posted appointments on internal board to notify sales department.
• Confirmed scheduled appointments to reduce chances of potential buyer no shows.

Managed relationships with vendors to ensure timely delivery of products while maintaining quality standards.

• Created and enforced detailed organization processes to increase quality and service standards.
• Tracked production and quality control systems to proactively identify deficiencies.
• Established re-order points and monitored supplier performance.
• Developed and implemented policies and procedures for inventory management.
• Led improvement initiatives to advance operational efficiencies and increase revenue.

• Ensured compliance with industry regulations by staying informed about changes in legislation or standards related to automotive repair services.
• Defined clear targets and objectives and communicated to other team members.
• Resolved customer complaints in professional and timely manner.
• Maintained accurate records of completed services, parts inventory, and customer communications to streamline processes.