Magan Grody
Summary
Dynamic customer service professional with extensive expertise in service delivery, problem resolution, and technical support, complemented by exceptional multitasking abilities. A strong commitment to fostering professional relationships enhances profitability and drives impactful business results. Proven track record of effectively addressing customer needs while maintaining high standards of service excellence. Passionate about leveraging skills to contribute to team success and elevate the overall customer experience.
Overview
16
16
years of professional experience
Work History
Supervisor
Business Makers
06.2009 - 02.2011
- Responsible for answering all calls, appointments, bidding, payroll, & bookkeeping.
- Responded to emails and any other correspondence to facilitate communication and enhance business processes.
- Completed accurate daily report documents, memos and invoices.
- Supervisor at internet marketing company in call center where inbound and outbound calls were directed.
- Measured effectiveness of customer success by defining operational metrics, tracking systems and reporting to executive team.
Customer Service Representative
Afni Call Center
01.2012 - 02.2014
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled over 30 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
Secretary
Weavers Painting & Drywall
06.2017 - 09.2024
- Prepared and organized documentation for ongoing projects, ensuring compliance with company standards.
- Streamlined communication between departments, enhancing collaboration on project timelines and deliverables.
- Implemented digital filing system, improving document retrieval efficiency for team members.
Customer Service Representative
Colony Brands, Inc.
08.2024 - Current
- Assisted customers with inquiries, providing accurate product information and solutions.
- Processed orders and returns efficiently, ensuring customer satisfaction throughout transactions.
- Handled customer complaints professionally, resolving issues to maintain loyalty and trust.
- Utilized CRM software to track interactions, improving response times and service quality.
Customer Service Representative
Liveops
01.2024 - Current
- Assisted customers with inquiries, providing accurate product information and solutions.
- Processed orders and returns efficiently, ensuring customer satisfaction throughout transactions.
- Handled customer complaints professionally, resolving issues to maintain loyalty and trust.
- Adapted quickly to new products and services, ensuring up-to-date knowledge for effective support.
- Maintained organized records of customer interactions, contributing to streamlined operational processes.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
High school diploma -
Rose of Sharon Christian Academy
05.2003
Skills
- Inbound & Outbound Calling
- Order Fulfillment
- Call Center Management
- Recordkeeping strengths
- Account management
- Creative problem solving
- Technical Support
- Account Reconciliation
- Data entry
- Critical thinking
- Active listening
- Customer service
- Computer proficiency
Additional Information - Work Authorization
Authorized to work in the US for any employer.
Timeline
Customer Service Representative
Colony Brands, Inc.
08.2024 - Current
Customer Service Representative
Liveops
01.2024 - Current
Secretary
Weavers Painting & Drywall
06.2017 - 09.2024
Customer Service Representative
Afni Call Center
01.2012 - 02.2014
Supervisor
Business Makers
06.2009 - 02.2011
High school diploma -
Rose of Sharon Christian Academy