Summary
Overview
Work History
Education
Skills
Timeline
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Magan Katz

Magan Katz

Virginia Beach,VA

Summary

Results-driven Director of Operations known for exceptional productivity and efficient task completion. Skilled in strategic planning, process optimization, and team leadership. Excel in communication, problem-solving, and adaptability, ensuring seamless operations across all levels of management.

Overview

19
19
years of professional experience

Work History

Director of Operations

Hatcher & Frey Orthodontics
Chesapeake, VA
03.2021 - Current
  • Oversaw and managed the daily operations and logistical aspects of a multi-million dollar business.
  • Developed operational strategies to boost efficiency, cut costs, enhance workflow, and increase customer satisfaction.
  • Managed cross-functional initiatives, fostering cooperation among departments to achieve project goals and integrate new technology and procedures.
  • Analyzed financial data to make informed decisions on cost savings initiatives.
  • Successfully expanded operations to two new locations
  • Conducted 60-day and Annual performance reviews for team members, identifying areas that needed improvement.
  • Resolved customer service issues in a timely manner while maintaining high levels of customer satisfaction.
  • Facilitated meetings with key stakeholders to discuss progress towards objectives.
  • Negotiated contracts with suppliers ensuring best value pricing options were secured.
  • Ensured compliance with applicable laws, regulations, industry standards.
  • Established goals and expectations for direct reports through analysis of historical data and industry trends.
  • Recognized employees for demonstrating excellent service resulting in increased company morale.

Practice Manger

Cosmetic Surgery Center
Virginia Beach, VA
12.2018 - 02.2021
  • Implemented scheduling strategies leading to optimal use of resources for both staff and patients
  • Provide training, coaching, and counseling to new hires to foster professional growth.
  • Conducts annual evaluation process for supervised staff in consultation with owner and other physicians
  • Reconciled and balanced daily patient payments by cross-checking with cash receipt logs
  • Developed and managed Social Media Marketing, Website information, coordinated marketing programs, and developed professional marketing advisors
  • Streamline finances by expertly managing vendor relationships, ensuring optimal proposal management
  • Established strategies for improving financial outcomes through effective budget management and revenue generation.
  • Facilitated monitoring of injectable and product inventory by extracting relevant data from practice management system
  • Maintained and organized the medical records department, with strict adherence to HIPAA guidelines.
  • Acted as the first line of communication for all escalated patient complaints.
  • Coordinated repair and maintenance of all office equipment

Practice Administrator

Associates in Dermatology, Inc.
Hampton, VA
12.2013 - 10.2018
  • Managed daily workflow for Accounts Payable & Receivables, executing standardized procedures and policies
  • Oversaw organization operations and supervised all staff members alongside Front Office Coordinator and Clinical Coordinator (RN).
  • Develops organizational strategic plans focusing on identified patient needs and company goals by analyzing service demand/supply in the community and among competitors
  • Aided in the acquisition and integration of new clinical providers (MDs,PAC-Cs,NPs,RNs)and ancillary staff(MAs/Front Office), enhancing efficiency by participating in recruiting,interviewing,onboarding,and credentialing processes.
  • Ensured compliance with all Federal and State laws and programs in practice
  • Coordinated the acquisition of multiple types of resources including general office supplies, cosmetic and skin care products, and a variety of medical supplies such as medications and technology.
  • Provided in-depth reviews and analysis for monthly statements and special financial studies
  • Assisted owner in crafting and implementing a multi-channel advertising campaign incorporating various mediums such as print ads, radio spots, telemedicine options, an internal newsletter, social media channels, and the website.
  • Organized and assisted in administration fringe benefits including Medical, Dental, Vision, Short Term Disability, Long Term Disability, 401K, FSA, and Dependent Care accounts.
  • Promotes awareness by actively engaging in health fairs and marketing events for community education initiatives.

Practice Manager

Visiting Physicians Association
Norfolk, VA
10.2012 - 11.2013
  • Directed the day-to-day activities of a mobile primary care physician office as well as a mobile podiatry office. Responsibilities included coordinating patient care, scheduling management, and overseeing fleet operations.
  • Implemented EMR and Meaningful Use programs with full compliance to guidelines.
  • Created effective patient care plans through coordination with Home Health and Hospice care teams.
  • Engage in Care meetings with Home Health and Hospice companies for assessing requirements of VPA's patients and their family members.
  • Developed enhanced RVU models that improved efficiency and optimized reimbursement.
  • Supervised budget expenditures and planned budgets for future periods.
  • Coordinated and executed marketing activities for both offices, utilizing internal and external strategies.
  • Managed office staff and recruited, trained, and supervised Providers (MD, DPM & NP) while overseeing payroll and disciplinary actions.
  • Implemented effective procurement strategies to manage office inventory via purchases from FedEx, Henry Schein, and Staples.

Practice Manager

Chesapeake Hospitalists, P.C.
Chesapeake, VA
05.2011 - 10.2012
  • Prepared financial reports, reconciled/balanced accounts, and projected payroll, profit sharing, 401 K, Safe Harbor, and related reports.
  • Ensured completeness and accuracy of corporate compliance.
  • Reviewed corporate policies, developed plans and strategies to sustain growth, and expand.
  • Reviewed and provided contract recommendations to the Board
  • Recruited, trained, and supervised support staff
  • Implemented teambuilding activities for staff and Physicians
  • Assisted in the completion of monthly physician schedules, authorized by the Board of Directors
  • Reviewed and tracked project activities, progress, costs, and invoices as they arose.
  • Compiled data for P4P and Quality Measures tracking
  • Maintained communication and record keeping to comply with HIPAA and JCAHO standards.

Business Office Manager

Sentara Healthcare
Norfolk, VA
04.2006 - 05.2011
  • Communicate with Medicare, VA & NC Medicaid, DOD Tricare, FEP, and all Medicare Part D companies to ensure proper payment and coverage for over 1200 long-term care residents
  • Maintain Billing system and ensure billing components of system are up to date and accurate
  • Monitor financial variances and budgets of billing process
  • Manage Billing Dept workflow to ensure efficiency and effectiveness
  • Coordinate with Corporate finance dept & business office managers of long-term care facilities
  • Communicate as needed with family members of patients in long-term care facilities
  • Develop implementation plans, keep team informed of action plan & timeliness, evaluates alternative solutions, & measure results of ongoing operational & business office concerns
  • Assist in completion of annual budget, expansion financial proforma, & monthly financial reports
  • Compile/Execute Community and Facility patient/resident education regarding pharmacy services, Medicare Part D changes, and insurance coverage options.

Education

Masters of Business Administration -

College of William and Mary
Williamsburg, VA
12.2009

AAPC Certified as Certified Professional Coder (CPC) -

03.2007

Bachelor of Health Services in Health Care Administration -

Florida Atlantic University
Boca Raton, FL
05.2001

Skills

  • Multimillion-dollar P&L Management
  • Process Improvements & Oversight
  • Strategic planning and execution
  • Process Improvement / Quality Assurance
  • Customer Service Management
  • Business Forecasting
  • Inventory Management
  • Employee Development
  • Contract Negotiation
  • Change Management
  • Budgeting and cost control
  • Marketing strategy
  • Expertise in HIPAA Regulations
  • Workplace Compliance Knowledge
  • Implementation of OSHA Standards
  • MS Office / Google Workspaces
  • Quickbooks
  • COGNOS / QB Time
  • Cloud9, Medic Software, Emedsys, Trimed EHR

Timeline

Director of Operations

Hatcher & Frey Orthodontics
03.2021 - Current

Practice Manger

Cosmetic Surgery Center
12.2018 - 02.2021

Practice Administrator

Associates in Dermatology, Inc.
12.2013 - 10.2018

Practice Manager

Visiting Physicians Association
10.2012 - 11.2013

Practice Manager

Chesapeake Hospitalists, P.C.
05.2011 - 10.2012

Business Office Manager

Sentara Healthcare
04.2006 - 05.2011

Masters of Business Administration -

College of William and Mary

AAPC Certified as Certified Professional Coder (CPC) -

Bachelor of Health Services in Health Care Administration -

Florida Atlantic University

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Magan Katz