Magan Kizner
York,SC
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Veterinary industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with customers. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
Work History
Call Center Lead
Patterson Companies Inc.
Charlotte, NC
04.2019 - Current
- Investigated and resolved customer inquiries and complaints quickly.
- Increased efficiency and team productivity by promoting operational best practices.
- Responded proactively and positively to rapid change.
- Collaborated with staff members to enhance customer service experience and exceed team goals.
- Kept employees operating productively and working on task to meet business needs.
- Trained new employees and delegated daily tasks and responsibilities.
- Coached team members to optimize performance and motivate toward more efficient work.
- Set overall vision and provided team leadership.
- Exercised composure under pressure and in escalated customer service scenarios.
Education
Associate of Applied Science - Business Management
York Technical College
Rock Hill, SCHigh School Diploma -
Northwestern High School
Rock Hill, SC04.2005
Skills
- Call Documentation
- Efficient and Detail-Oriented
- Customer Data Confidentiality
- Collaborative Environments
- Courteous with Strong Service Mindset
- Staff Management
- Customer Service
Timeline
Call Center Lead
Patterson Companies Inc.
04.2019 - Current
Associate of Applied Science - Business Management
York Technical College
High School Diploma -
Northwestern High School
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