Natrice Norman

Manage coordination of Drive Up and Go orders to ensure orders are fulfilled properly and on time, while also managing exceptions and issues with orders. Maintain working knowledge of personnel reports and department goals. Supervise, train, and meet with employees regularly to discuss department performance and communicate expectations, policy changes, and product knowledge. Improve customer satisfaction by addressing and resolving complaints promptly.

Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns. Performed background, reference and credit checks as part of screening process of prospective tenants. Toured property with prospective tenants and provided wealth of information in regards to its key features. Kept meticulous records of correspondence between management and tenants. Collaborated with maintenance staff to ensure timely completion of work orders, resulting in satisfied residents. Collected monthly rent payments and other fees, always properly recording, and processing money.

Streamlined operations by managing incoming calls for medical providers seeking information or assistance. Coordinated with internal departments on behalf of providers to ensure timely payment resolution for claims disputes or other financial matters. Acted as a liaison between providers and company leadership, effectively communicating concerns and feedback to facilitate continuous improvement initiatives. Ensured compliance with regulatory requirements by conducting thorough audits of provider files and documentation.

Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships. Facilitated smooth workflow by efficiently handling multiple administrative tasks simultaneously, prioritizing according to urgency and importance. Maintained, managed,and prepared client files. Facilitated client tours of the facility while building a positive rapport with new and prospective clients.

Reviewed and adjusted Member coverage levels to address, identify, and resolve Member conflicts. Enhanced Member satisfaction by efficiently scheduling appointments and assisted in the Provider selection process. Acted as a knowledgeable resource for patients seeking information about community resources and support services available to them in their healthcare journey. Ensured compliance with federal and state regulations by maintaining accurate records of all benefits-related documentation.