Summary
Overview
Work History
Education
Skills
Timeline
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Magan McQuagge

Gainesville,FL

Summary

Dynamic leader with a proven track record at VFW Memorial Post 2559, enhancing operational efficiency and boosting customer satisfaction through expert bar management and staff training. Skilled in inventory management and fostering guest interactions, I excel in creating a welcoming atmosphere and driving revenue growth. Versatile Bar Manager adept at overcoming challenges and streamlining operations. Transforms deficient operations into successful enterprises. Motivational leader and problem solver. Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Seasoned Bar Manager with history of success in all areas of restaurant operations. Hardworking and resourceful with attention to detail and organized nature. Ready to take on new challenges with role in sevice industry. Reliable individual proudly offering 19 years of experience fostering repeat customers through consistent, professional service. Skilled in designing profitable drink menus, handling cash sales and managing bar inventory. Dedicated to creating inviting environment for both guests and staff.

Overview

19
19
years of professional experience

Work History

Bar Manager

VFW Memorial Post 2559
09.2022 - 07.2024
  • Closed out cash register and prepared cashier report at close of business.
  • Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
  • Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
  • Mentored and trained staff members to ensure exceptional customer service standards.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Maximized customer service by training staff, overseeing operations, and resolving issues.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
  • Streamlined inventory management for optimal stock levels and reduced waste.
  • Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
  • Developed strong relationships with suppliers, negotiating favorable terms and pricing.
  • Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
  • Enhanced team productivity through effective scheduling and task delegation.
  • Managed financial aspects of the business, including budgeting, forecasting, and reporting.
  • Coordinated themed nights attracting different demographics expanding overall clientele.
  • Analyzed sales data to identify trends, adjusting menu offerings accordingly.
  • Engaged with community on social media, enhancing bar's online presence and attracting younger demographic.

Bartender

JILL HOEDEBECK, GILLIGANS BAR
10.2020 - 09.2022
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
  • Ensured compliance with health and safety regulations, routinely checking and documenting bar cleanliness and equipment functionality.
  • Streamlined bar operations by maintaining clean and organized work area, ensuring efficient service.
  • Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
  • Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
  • Enhanced establishment's reputation, consistently receiving positive feedback on customer satisfaction surveys.
  • Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.

Kitchen Manager

SIDEKICKS BAR AND GRILL
01.2019 - 02.2020
  • Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Checked and tested foods to verify quality and temperature.
  • Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
  • Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
  • Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
  • Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
  • Consistently met or exceeded local health department inspection requirements through diligent adherence to safety protocols and maintaining thorough documentation records.
  • Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
  • Developed and implemented kitchen policies and procedures to establish clear guidelines for kitchen operations and comply with regulations.
  • Achieved rapid ticket times during peak service hours by effectively managing workflow distribution across various stations.
  • Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
  • Contributed to a positive workplace culture by actively engaging with staff members, promoting open communication channels, and demonstrating support for ongoing professional development opportunities.
  • Designed and maintained menus to offer variety of high quality and consistency of dishes.
  • Calculated prices of ingredients to monitor food costs and control expenses.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
  • Fostered a collaborative working environment among diverse teams of chefs, line cooks, prep cooks, dishwashers, and other support staff.
  • Developed creative daily specials using seasonal ingredients, incorporating fresh flavors into the menu rotation while minimizing costs associated with excess inventory stockpiling.
  • Streamlined ordering process, minimizing errors and increasing kitchen productivity.
  • Developed and maintained high standard of kitchen hygiene, ensuring compliance with health and safety regulations.
  • Coordinated with front-of-house staff to ensure seamless service delivery during peak hours.
  • Continuously updated kitchen equipment and technology to improve cooking efficiency and food quality.

Cook Shift Leader

THE FOXHOLE BAR AND GRILL
03.2016 - 01.2019
  • Maintained a clean and organized workspace, adhering to health department standards for safety and sanitation.
  • Demonstrated exceptional multitasking abilities by overseeing multiple cooking stations simultaneously while maintaining quality control standards.
  • Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
  • Successfully managed inventory and reduced waste by carefully monitoring food usage and rotating stock.
  • Placed orders to restock items before supplies ran out.
  • Inspected freezer and refrigerator daily to check and maintain proper temperatures.
  • Enhanced customer satisfaction by consistently delivering high-quality meals in a timely manner.
  • Supported overall restaurant success through cross-training in various positions when necessary to provide adequate coverage during busy times.
  • Contributed to positive workplace culture by fostering open communication among team members and addressing issues proactively before they escalated.
  • Streamlined food preparation tasks for more efficient service during peak hours.
  • Collaborated with front-of-house staff to ensure seamless communication between kitchen and dining room teams for optimal guest satisfaction.
  • Optimized ingredient usage by developing creative recipes that utilized seasonal produce while remaining costeffective.
  • Kept kitchen clean and organized by performing daily maintenance tasks.
  • Maintained food safety and sanitation standards.
  • Measured and mixed ingredients according to precise recipes for best results.
  • Adjusted recipes based on ingredient availability or customer request.

Shop Manager

SHARON CRYSTAL LLC
08.2005 - 11.2015
  • Increased sales by implementing effective merchandising strategies and promoting customer engagement.
  • Assisted customers in finding items that met their needs while also making recommendations based on current trends or popular styles within the industry.
  • Improved employee performance by providing regular feedback, training sessions, and opportunities for growth.
  • Collaborated with upper management to develop successful promotional campaigns and seasonal events.
  • Established strong vendor relationships to ensure timely delivery of products at competitive prices.
  • Monitored financial performance, adjusting budget allocations as necessary to maximize profits while minimizing costs.
  • Enhanced store appearance through regular visual displays updates and efficient space utilization.
  • Implemented loss prevention measures, significantly decreasing instances of theft and product damage.
  • Analyzed sales trends to make informed decisions regarding product assortment and inventory management strategies.
  • Resolved customer issues efficiently, creating solutions that benefited both the business and clientele.
  • Managed inventory levels, effectively reducing stock discrepancies and improving overall efficiency.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

Education

No Degree - BASIC

WOODLAND PARK HIGH SCHOOL
Woodland Park, CO
05.2004

Skills

  • Team Leadership
  • Staff Training
  • Health and safety
  • Training and mentoring
  • Bar Management
  • Staff Scheduling
  • Inventory Management
  • Health codes compliance
  • Guest Interaction
  • Outgoing Personality

Timeline

Bar Manager

VFW Memorial Post 2559
09.2022 - 07.2024

Bartender

JILL HOEDEBECK, GILLIGANS BAR
10.2020 - 09.2022

Kitchen Manager

SIDEKICKS BAR AND GRILL
01.2019 - 02.2020

Cook Shift Leader

THE FOXHOLE BAR AND GRILL
03.2016 - 01.2019

Shop Manager

SHARON CRYSTAL LLC
08.2005 - 11.2015

No Degree - BASIC

WOODLAND PARK HIGH SCHOOL

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Magan McQuagge