Magan Tyson
Jacksonville,FL
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
13
13
years of professional experience
Work History
Managing Partner
Longhorn Steakhouse
Ogden, UT
03.2008 - 03.2021
- Achieved same restaurant sales growth year after year while accountable for the Ogden location.
- Placed in Ogden to recover a failing restaurant, leading to ongoing profitable success, including during the pandemic.
- Reviewed daily and overall financials adjusting to business and team member needs to build long term profitability.
- Maintained customer relations responding to customer concerns efficiently, accurately and with detailed information, providing resolution in a timely maner.
- Trained and mentored new employees and managers focusing on standard operating procedures and company matrixes, leading to foundational ongoing stability.
- Coordinated promotions to support my companies growth increasing and creating new revenue.
- Provided leadership, insight and mentoring to new and established team members at each level of their career to supply knowledge of various company programs, supporting and educating to success.
- Coached staff on strategies to enhance performance and improve customer relations.
- Worked in close collaboration with team members and managers to ensure customers received high-quality service.
- Delegated work to management, setting priorities and goals.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
- Conducted quality, timely performance feedback and performance appraisals.
- Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
- Obvious choice for promotions from entry level to Managing Partner.
Education
High School Diploma -
05.1999
Skills
- Firm Financial Oversight
- Judgement and Decision Making
- Time Management
- Conflict Resolution
- Establishing Effective Relationships
- Organization and Administration
- Creative and Critical Thinking
- Corporate Management Knowledge
- Foodservice Management Professional
- Team Leadership Strength
- Business Development Expertise
- Staff Development
- Sales Techniques
- Training and Development
- Employee Coaching and Motivation
- Scheduling and Coordinating
- Budget Management
- Cost Control
- Goal Setting
- Performance Evaluations
- Managing Operations and Efficiency
- Performance Tracking and Evaluation
- Team Leadership
- Team Building
- Administration and Reporting
- Teamwork and Collaboration
- Onboarding and Orientation
- Customer Service
- Human Resources Management
- Customer Relationship Management
- P&L Oversight
Accomplishments
- Diamond Club recipient.
- Presidential Award recipient.
- Promoted to Managing Partner due to successful restaurant opens at each level of career and a reputation to fix struggling restaurants.
- Consistently maintained high customer satisfaction ratings.
Timeline
Managing Partner - Longhorn Steakhouse
03.2008 - 03.2021
Emmaus High School - High School Diploma,