Summary
Overview
Work History
Education
Skills
Timeline
Generic

Magan White

Tampa

Summary

Dynamic professional with a proven track record at Trulieve, excelling in customer service and problem-solving. Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and loyalty.

Overview

11
11
years of professional experience

Work History

Driver

Trulieve
09.2024 - Current
  • Operated vehicle safely in compliance with traffic regulations and employer policies.
  • Assisted in loading and unloading goods to ensure timely deliveries.
  • Maintained accurate logs of mileage, fuel consumption, and delivery schedules.
  • Adapted to changing schedules and routes while maintaining service quality.
  • Achieved safe driving records by consistently following traffic rules and regulations.

Production Supervisor

Gate Gourmet
12.2022 - 08.2024
  • Coordinated workflow among team members to optimize efficiency and minimize downtime.
  • Assisted in inventory management, ensuring adequate supply levels for uninterrupted production.
  • Implemented process improvements that enhanced productivity and reduced waste.
  • Monitored team performance, providing feedback to foster skill development and teamwork.

Cook Shift Leader

Sodexo- Inspired Living Facility
06.2019 - 10.2021
  • Coordinated meal preparation schedules to optimize workflow and efficiency.
  • Maintained a clean and organized workspace, adhering to health department standards for safety and sanitation.
  • Handled high-pressure situations calmly and professionally, maintaining focus on completing tasks efficiently without compromising quality.
  • Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.

Overnight Supervisor

Wawa
08.2014 - 07.2019
  • Trained and mentored team members on efficient workflow practices and company policies.
  • Resolved employee conflicts effectively, fostering a positive team environment during shifts.
  • Oversaw and participated in night crew activities to maximize sales, earnings and customer satisfaction.
  • Implemented company loss prevention and security policies during after hours and encouraged employees to adhere to safety policies and procedures to reduce threats.
  • Managed time-sensitive tasks such as promotional set-ups or end-of-season markdowns, allowing for seamless transitions between sale periods.
  • Boosted customer satisfaction by promptly addressing concerns and resolving issues during overnight shifts.

Customer Service Representative

Call Center
07.2016 - 12.2016
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company.
  • Responded to customer requests for products, services, and company information.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Education

High School Diploma -

Southeast Highschool
Bradenton, Fl
2007

Skills

  • Customer service
  • Problem-solving
  • Flexible schedule
  • Punctual and reliable
  • Relationship building
  • Processes and procedures
  • Team building
  • Time management

Timeline

Driver

Trulieve
09.2024 - Current

Production Supervisor

Gate Gourmet
12.2022 - 08.2024

Cook Shift Leader

Sodexo- Inspired Living Facility
06.2019 - 10.2021

Customer Service Representative

Call Center
07.2016 - 12.2016

Overnight Supervisor

Wawa
08.2014 - 07.2019

High School Diploma -

Southeast Highschool

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