Magbelis Perez
Bradenton,Florida
Summary
Costumer Service Representative
skilled in administrative support. Strong client relations skills and ability to resolve conflicts and issues with tact and diplomacy to drive client retention and loyalty.
Overview
3
3
years of professional experience
Work History
Server
Good Liquid brew co
Sarasota, FL
10.2022 - Current
- Greeted customers, answered questions and recommended specials to increase profits.
- Presented food and beverages to guests at tables.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Trained new employees to perform duties.
Costumer Service
Target
Sarasota, FL
11.2022 - 08.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Answered customer questions and provided store information.
BDC Representative
Sarasota Toyota
Sarasota , FL
10.2021 - 07.2023
- Developed strong understanding of vehicle product knowledge to assist with automotive sales and customer questions.
- Determined customer automotive needs by asking relevant questions and working to develop relationships.
- Followed required scripts and guidelines for inbound and outbound sales calls.
Office Administration Assistant
Tina's Transport Corp
Sarasota, FL
04.2021 - 10.2021
- Greeted visitors or callers daily to handle questions or direct to appropriate staff.
- Organized files, developed spreadsheets, faxed reports and scanned documents.
Education
High School Diploma -
Sarasota High School
Sarasota, FL06.2019
Skills
- Bilingual
- Good with costumer service
- Friendly
- Always willing to help others
- Calls center operations
- Always on time
- Organization and efficiency
- Fast learner
Timeline
Costumer Service
Target
11.2022 - 08.2023
Server
Good Liquid brew co
10.2022 - Current
BDC Representative
Sarasota Toyota
10.2021 - 07.2023
Office Administration Assistant
Tina's Transport Corp
04.2021 - 10.2021
High School Diploma -
Sarasota High School