Magbis Marquez

Server

Double Tree Hilton

03.2024 - 11.2024

Served food and beverages promptly with focused attention to customer needs.
Increased sales significantly by upselling higher-end products to customers.
Resolved customer complaints promptly and professionally to maintain positive reputation.
Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Assisted in training new hires, providing guidance on restaurant standards and best practices.
Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Set positive tone for entire dining experience as first point of contact for incoming guests.
Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Answered customers' questions, recommended items, and recorded order information.
Inspected dishes and utensils for cleanliness.
Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Checked guests' identification before serving alcoholic beverages.
Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Maximized table turnover rate by managing reservations and seating arrangements.