Magda Ake
Inglewood,CA
Summary
Adept at enhancing operational efficiency, demonstrated during tenure at Phenix Auto Detailing, where I spearheaded initiatives to boost productivity and employee loyalty. Skilled in team management and conflict resolution, my approach resulted in significant reductions in turnover. Expertise in customer service and task delegation further underscores my ability to drive positive outcomes in fast-paced environments.
Overview
18
18
years of professional experience
Work History
Car Wash Owner
Phenix Auto Detailing
09.2006 - 08.2017
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Managed day-to-day business operations.
- Trained and motivated employees to perform daily business functions.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Shined vehicle windows and windshields to remove water spots.
- Collected and disposed of trash in vehicle console spaces and under seats.
- Washed, waxed, and buffed vehicle bodies for professional shine.
- Maintained clean, tidy and safe work environment.
- Followed safety guidelines for cleaning vehicles and equipment.
- Inspected vehicles and equipment for visible damage.
Housekeeper
Bay Club El Segundo
01.2015 - 03.2020
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Operated electronic backpack vacuums and floor sweepers.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Eliminated germs and minimized infection risk with expert bathroom cleanings.
- Sorted, laundered and put away various laundry items.
- Restocked towels and amenities in bathroom spaces
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
Insurance Customer Service Representative
One Stop Services
06.2020 - 04.2021
- Responded to customer requests for products, services, and company information.
- Reviewed and adjusted customer coverage levels to address, identify, and resolve customer conflicts.
- Answered incoming phone calls to prospective customers and support current policyholders.
- Assisted customers with completing insurance documents to avoid missed information.
- Processed insurance policy cancellations and renewals
- Set up customer payment plans to cover annual policies and renewals.
- Completed customer applications and updated records to reflect current information.
- Assessed customer needs and recommended suitable insurance policies.
- Modified, updated and processed existing policies.
- Notified insurance agents and accounting departments of policy cancellations and changes.
Supervisor of Operations
Fashion Pass
07.2021 - 12.2022
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Flower Arranger
Blooming Roses
05.2023 - Current
- Transported and set up floral arrangements for large-scale functions and funerals
- Quoted, generated, and processed customer orders to meet specifications and various occasions.
- Consulted with clientele to discuss special occasion floral designs for weddings, funerals, and other events.
- Collaborated closely with customers to create unique designs for bouquets, wreaths, and gifts.
- Researched latest design trends, colors, and vendor products for use in new pieces.
- Prepared potted plants and bouquets based on customer requirements.
- Imparted knowledge on plants and flowers to customers.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Drove customer satisfaction by providing recommendations for greenery and flower pairings.
- Worked closely with clients to understand their needs and design flower arrangements that perfectly match their vision.
- Worked well in a team setting, providing support and guidance.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
Education
High School Diploma -
Los Angeles Southwest College
Los Angeles, CA03.2024
Skills
- Good Listener
- Works Well Under Pressure
- Good Communication
- Resilience
- Teamwork and Collaboration
- Conflict Resolution
- Team Management
- Task Delegation
Timeline
Flower Arranger
Blooming Roses
05.2023 - Current
Supervisor of Operations
Fashion Pass
07.2021 - 12.2022
Insurance Customer Service Representative
One Stop Services
06.2020 - 04.2021
Housekeeper
Bay Club El Segundo
01.2015 - 03.2020
Car Wash Owner
Phenix Auto Detailing
09.2006 - 08.2017
High School Diploma -
Los Angeles Southwest College