Magda Esparza Perez
Austin,TX
Summary
Accomplished Customer Success Manager with a 12 year experience in the tech sector, specializing in Enterprise Account Management, Customer Engagement, Cross-Team Collaboration and Customer Retention. Boasting a track record of enhancing customer engagement and retention through strategic initiatives. Adept in communication, holding a Bachelor's degree in Communication Arts from the University of the Incarnate Word. Skilled in cross-functional collaboration and leadership. Eager to contribute to and drive success within your team.
Overview
9
9
years of professional experience
Work History
Enterprise Account Director
Project44 (acquired Convey '21)
Remote
02.2020 - 01.2023
- Served as Enterprise Account Director for premier global retail and supply-chain brands, including industry leaders such as Neiman Marcus, Sephora, The Farmer's Dog, and Brooklinen.
Senior Global Account Manager
DigitalOcean
Austin, TX
06.2018 - 02.2020
- Developed strong global client relationships, driving revenue growth via strategic upselling and cross-selling, along with acting as a liaison between Support and CX, cultivating strong partnerships.
Enterprise Customer Success Manager
WP Engine
Austin, TX
07.2016 - 06.2018
- Secured the pinnacle of customer retention rates in the company's record-breaking revenue year, showcasing unparalleled customer loyalty and satisfaction
Cloud Advisor II / Technical Account Manager II
Rackspace
Austin, TX
09.2013 - 03.2017
- Expanded a robust portfolio of over 300 premium clients, consistently meeting sales targets through strategic account management and effective cross-selling efforts
Education
Bachelor of Communication Arts, Media Studies -
University of the Incarnate Word
01.2010
Skills
- Upselling strategies
- Customer Satisfaction
- Industry Expertise
- Revenue Growth
- Meeting facilitation
- Client Engagement
- Stakeholder Management
- Financial Acumen
- Solution selling
- CRM Software
- Marketing Strategy Development
- Contract Management
- Data Management
- Mentorship Programs
Professional Highlights
- Successfully established as a trusted advisor, securing a remarkable 90% rate in customer engagement through strategic relationship-building.
- Enhanced client base expansion by fostering renewal commitments and facilitating cross-functional upselling initiatives.
- Led a critical revenue program exceeding $250 million, markedly enhancing financial growth and customer retention via strategic oversight and leadership.
- Product engagement, Net Promoter Score (NPS), and Return on Investment (ROI) serve as the cornerstone metrics guiding my approach to achieving North Star account growth objectives..
Timeline
Enterprise Account Director
Project44 (acquired Convey '21)
02.2020 - 01.2023
Senior Global Account Manager
DigitalOcean
06.2018 - 02.2020
Enterprise Customer Success Manager
WP Engine
07.2016 - 06.2018
Cloud Advisor II / Technical Account Manager II
Rackspace
09.2013 - 03.2017
Bachelor of Communication Arts, Media Studies -
University of the Incarnate Word