Magda Fernandez Morales
Deltona
Summary
Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills.
Overview
20
20
years of professional experience
Work History
Senior Front Office Assistance
Orlando Health Jewett Orthopedics
8 2021 - Current
- Registered and verified patient records before triage with most up-to-date information.
- Checked patients in and out and collected payments.
- Verified insurance coverage and obtained pre-authorizations.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Enhanced patient satisfaction with timely coordination of referrals and appointments.
- Improved departmental workflow by assisting colleagues with tasks such as appointment scheduling or insurance verification when needed.
- Resolved scheduling conflicts to maintain high-quality patient services.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Updated patient records to reflect upcoming surgeries and medical histories.
- Updated daily physician's calendars with accurate appointment schedules for surgeries.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
- Responded to patient inquiries to offer timely updates regarding referral status, office visits and surgery.
- Performed various administrative tasks by filing, copying and faxing documents.
- Educated patients about planning, scheduling, and coordination before and after surgery.
- Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
- Enhanced patient satisfaction by providing clear explanations of surgical procedures and addressing concerns promptly.
- Provided training support for new hires, contributing to their successful integration into the team environment.
Front Office Assistance
Orlando Health Heart & Vascular Institute
03.2020 - 08.2021
- Check in and checking out patients.
- Collected payments.
- Responded to inquiries from callers seeking information.
- Provided clerical support, addressing routine, and special requirements.
- Completed patient check-in processes by verifying insurance and pre registration.
- Answered and managed incoming and outgoing calls.
- Scheduled patients for future appointment, diagnostic procedures, testing and new patient referrals.
- Provided training support for new hires, contributing to their successful integration into the team environment.
Service Fulfillment Agent /Claims Advisor/Auditor/ Member Advocate/Support Specialist
Sears Holdings Corporation
09.2004 - 03.2020
- Responds to and follows up to inbound customer/provider calls, written correspondence or e-mails received by SHC with residential and commercial installations/repairs, Scheduling installation/repairs appointments/ Creating service calls/Processed Claims/Audits for Service Providers, Utilizes multiple applications/formats enabling access to customer's /provider's information, Maintains consistent level of accuracy, speed and courtesy ensures customers received quality service, Review repair invoices and process payments for repair technicians
- Resolve technicians billing issues, Assists team managers on daily tasks, conducts quality assurance audits and ran daily reports, Analyzes the customer's/ Technician concern/inquiry to determine and execute effective and satisfactory resolution
- Responds/follow up to escalated cases including Social Media request and Surveys, Resolve social media/BBB Complaints
- Assist/Support general managers needs and escalated member's issues
Education
William R. Boone High School
Skills
Proficient in EPIC, GE, Touch Works/Legacy, and Cisco multi-phone
Strong advanced proficiency in Microsoft Office (Email, Word, Excel, and Power Point)
Fluent in Spanish
Organizational Skills
Customer Service
Multitasking
Adaptability and Flexibility
Front Office Management
Insurance Verification
Schedule Coordination
Attention to Detail
Alternateemail
magda.fernandez81@yahoo.com
Timeline
Front Office Assistance
Orlando Health Heart & Vascular Institute
03.2020 - 08.2021
Service Fulfillment Agent /Claims Advisor/Auditor/ Member Advocate/Support Specialist
Sears Holdings Corporation
09.2004 - 03.2020
Senior Front Office Assistance
Orlando Health Jewett Orthopedics
8 2021 - Current
William R. Boone High School
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