Magda Monge
Hermosa Beach,CA
Summary
Dedicated and highly skilled Fraud Analyst with a proven track record in the detection, prevention, and investigation of fraudulent activities. Possessing expertise in retail fraud, AML investigations, transaction monitoring, KYC analysis, and cryptocurrency transactions. Adept at writing Suspicious Activity Reports (SARs) for various fraud-related cases, including fraud, money laundering, and human trafficking. Continually staying abreast of industry trends, I am an innovative thinker who thrives on challenges and brings a high level of organization and precision to all aspects of my work. Fluent in both English and Polish, I am committed to safeguarding organizations from financial threats and ensuring compliance with regulatory standards.
Overview
6
6
years of professional experience
Work History
Fraud Analyst
TikTok
09.2022 - Current
- Identified and analyzed emerging fraud trends, resulting in over $4 million in cost savings for the company.
- Improved the accuracy of the fraud model.
- Played a pivotal role in reviewing high-activity and abnormal users, contributing to over $3 million in fraud savings.
- Assisted in training new team members on chargebacks, escalations, and the fraud manual review processes.
- Provided crucial support to the global payment operations team by addressing urgent risk control issue tickets.
- Conducted daily analysis of transaction data, revealing emerging fraud trends, leading to the development of new fraud rules and substantial cost savings. Proactively addressed technical challenges and collaborated with strategy analysts to differentiate legitimate transactions from potentially fraudulent ones.
- Identified payment risks in business lines and provided meaningful insights to the Fraud Strategy team for rule creation and adjustment.
- Performed investigations and presented evidence on chargeback cases, submitted and monitored chargeback representment, and reviewed and analyzed trends in chargeback cases received.
Senior Fraud Analyst
Rally
01.2022 - 08.2022
- Managed user sign-ups and investigated suspicious activity related to new users.
- Established and oversaw fraud support processes, managing support volume for fraud tickets.
- Led the fraud department, reporting directly to the Director of Fraud and Payments.
- Monitored sidechain transactions, suspicious transactions, and bridge-outs for potential fraud.
- Achieved a 93% reduction in chargeback rates.
- Utilized SQL for data analysis to understand user behavior and inform fraud policy.
- Analyzed behavioral patterns to detect Terms of Service violations and propose process improvements.
- Developed innovative risk reduction strategies based on user profiling and recommended rule adjustments within fraud tools.
- Researched transactional and customer records to link unidentified transactions to known fraudulent activity.
Financial Crime/AML Investigator (Project Work)
Monese
12.2020 - 01.2022
- Reduced a 5,000-case SAR backlog, ensuring compliance with regulatory standards and reporting to the National Crime Agency.
- Investigated and analyzed SARs, sometimes revising reports from 40+ team members in Fraud and AML teams, covering cases of fraud, money laundering, human trafficking, and prostitution rings as per the Proceeds of Crime Act and Terrorism Act.
- Managed consent requests, aligning with legal requirements, company policies, and department procedures to mitigate risks.
Financial Crime/AML Compliance Investigator
Monese
06.2019 - 12.2020
- Ensured full investigation of Suspicious Activity Reports (SARs), Sanctions Screening, KYC, and PEPs in compliance with regulatory requirements.
- Investigated and reported fraudulent activity, serving as a subject matter expert on suspicious activity monitoring for other departments to enhance AML compliance awareness.
- Detected complex potential suspicious activity.
- Supported internal control audits alongside the Money Laundering Officer, covering customer support and other business functions.
- Provided occasional informal training to junior AML Investigators.
Fraud Analyst
River Island HQ
01.2019 - 06.2019
- Reviewed online transactions for potential fraud, processed refunds.
- Made decisions on flagged orders for manual review.
- Analyzed store transactions using data mining to detect fraud or compliance issues.
- Investigated all suspected fraud and non-compliance cases.
- Responded to Bank and Police requests.
- Generated business reports.
- Collaborated across departments to achieve fraud and payments strategy.
- Assisted the Safety & Loss Department with reporting and analysis.
Fraud Analyst
John Lewis
10.2017 - 01.2019
- Analyzed online transactions to spot potential fraud.
- Canceled non-authenticated fraudulent transactions.
- Identified fraud trends, scrutinizing accounts and transaction patterns.
- Assisted staff in reducing chargebacks below 0.5%.
Education
Business Managment -
City College Plymouth
PlymouthCertificate - Virtual Currency And Blockchain
ACAMS
04.2022
Certificate - Ending Illegal Wildlife Trade
ACAMS
01.2021
Certificate - Fighting Modern Slavery And Human Trafficking
ACAMS
08.2020
GSCE, A Levels (High School Diploma) - German, English, Maths, Chemistry, Biology
Zespol Szkol Nr.1 Im. Komisji Edukacji Narodowej
Szczecinek, Poland2010
languages
- Polish: native language
- English: fluent
- Russian: beginner level (currently taking a course)
- Spanish : beginner level (currently taking a course )
Timeline
Fraud Analyst
TikTok
09.2022 - Current
Senior Fraud Analyst
Rally
01.2022 - 08.2022
Financial Crime/AML Investigator (Project Work)
Monese
12.2020 - 01.2022
Financial Crime/AML Compliance Investigator
Monese
06.2019 - 12.2020
Fraud Analyst
River Island HQ
01.2019 - 06.2019
Fraud Analyst
John Lewis
10.2017 - 01.2019
Business Managment -
City College Plymouth
Certificate - Virtual Currency And Blockchain
ACAMS
Certificate - Ending Illegal Wildlife Trade
ACAMS
Certificate - Fighting Modern Slavery And Human Trafficking
ACAMS
GSCE, A Levels (High School Diploma) - German, English, Maths, Chemistry, Biology
Zespol Szkol Nr.1 Im. Komisji Edukacji Narodowej