Hi, I’m
Magda Mcclendon
El Paso,TX
Summary
Adept at driving operational excellence and business growth, my tenure at Next Gen Automotive showcases a blend of strategic planning and effective leadership. Leveraging skills in Project Management and Staff Motivation, I've fostered a culture of achievement, evidenced by an 80% accuracy rate in high-traffic times, and strengthened key customer and vendor relationships.
Overview
8
years of professional experience
Work History
Next Gen Automotive
General Manager
04.2024 - Current
Job overview
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Formulated policies and procedures to streamline operations.
- Developed and implemented strategies to increase sales and profitability.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Assisted in recruiting, hiring and training of team members.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
Total Auto Repair
Manager
11.2020 - 04.2024
Job overview
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Accomplished multiple tasks within established timeframes.
- Developed and maintained relationships with customers and suppliers through account development.
- Cross-trained existing employees to maximize team agility and performance.
- Defined clear targets and objectives and communicated to other team members.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established team priorities, maintained schedules and monitored performance.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Hobby Lobby
Cashier
04.2019 - 05.2021
Job overview
- Answered questions about store policies and addressed customer concerns.
- Greeted customers entering store and responded promptly to customer needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Welcomed customers and helped determine their needs.
- Addressed customer needs and made product recommendations to increase sales.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Worked with floor team and managers to meet wide range of customer needs.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Processed refunds and exchanges in accordance with company policy.
- Handled cash with high accuracy and took care to check bills for fraud.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Operated cash register to record transactions accurately and efficiently.
- Set up new sales displays each week with fresh merchandise.
- Used POS system to enter orders, process payments and issue receipts.
- Performed cash, card and check transactions to complete customer purchases.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Learned duties for various positions and provided backup at key times.
Advantage Solutions
Sample Coordinator
01.2017 - 04.2021
Job overview
- Checked color, shape, texture and grade of products and materials against established templates, charts, and samples.
- Examined products for imperfections and defects.
- Followed standard operating procedures for inspections and tests.
- Operated and maintained testing equipment.
- Provided feedback to production team regarding product quality.
- Followed safety protocols while handling hazardous materials.
- Recorded inspection and test results on data sheets.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Maintained high customer satisfaction levels by preparing orders accurately.
- Checked and logged food temperatures every hour.
- Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
- Monitored and maintained required food temperatures for safety.
- Demonstrated punctuality and reliability in consistently arriving for scheduled shifts to meet service demands.
Sonic
Cashier
06.2016 - 01.2019
Job overview
- Memorized orders and maintained 80% accuracy in high-traffic times.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Balanced orders on trays weighing over 15 lbs and delivered them to cars.
- Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
- Communicated clearly with other employees to promote prompt preparation and delivery of food orders.
- Cleaned and maintained drive-in parking lots, picnic areas and building grounds to provide clean and attractive environment for customers.
- Operated headset communication system to take orders quickly and accurately from customers.
- Maintained positive and professional attitude to instill business confidence and promote repeat business with customers.
- Cleaned and sanitized work areas and equipment to promote compliance with health and safety regulations.
- Delivered change and receipts to customers in cars to maintain accurate financial records and provide customers with correct change and proof of purchase.
- Processed orders and sent to kitchen employees for preparation.
- Answered customers' questions, recommended items, and recorded order information.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Received, unpackaged and stored incoming food deliveries.
- Maintained high customer satisfaction levels by preparing orders accurately.
- Kept work areas neat, clean and in full compliance with company standards and applicable health codes.
- Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Packaged and stored food products following proper handling and preservation methods.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Guaranteed customer satisfaction by quickly delivering orders.
- Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
- Operated large-volume cooking equipment such as grills, deep-fat fryers or griddles.
- Managed time to juggle multiple meal preparations simultaneously and complete job duties on time.
- Organized and re-stocked various stations and self-service items.
- Monitored and maintained required food temperatures for safety.
- Supported kitchen team by being responsive and pitching in to complete tasks.
- Demonstrated punctuality and reliability in consistently arriving for scheduled shifts to meet service demands.
Education
The University of Texas At El PasoEl Paso, TX
Forensic Science
05.2019
Skills
- Customer Relationship Management
- Project Management
- Schedule Management
- Financial Administration
- Workflow Planning
- Process Automation
- Account Management
- Customer Retention
- Staff Supervision
- Quality Management
- Relationship Building
- Staff training/development
- Effective leader
- Motivation
- Community Outreach
- Staffing
- Interpersonal Skills
- Networking abilities
- Process Improvements
- Staff Motivation
- Vendor relationships
- Recruitment
- Customer Relations
- Project Planning
- Inventory Control
- Consistently meet goals
- Verbal and written communication
- Purchasing
- Sound Judgment
- Team Player
- Team training and development
- Organizational Development
- Training and Development
- Change Implementation
- Leadership and team building
- Sales expertise
- Performance Evaluations
- Training and coaching
- Analytical Skills
- Time Management
- Bilingual
- Performance Improvement
- Problem Resolution
- Efficient multi-tasker
- Administrative Skills
- Team Leadership
- Client Relations
- Strategic Planning
Languages
Spanish
Professional Working
Software
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Google Sheets
Interests
I enjoy reading a good book and learning. Learning helps facilitate growth and allows me to try new things.
Timeline
General Manager
Next Gen Automotive
04.2024 - Current
Manager
Total Auto Repair
11.2020 - 04.2024
Cashier
Hobby Lobby
04.2019 - 05.2021
Sample Coordinator
Advantage Solutions
01.2017 - 04.2021
Cashier
Sonic
06.2016 - 01.2019
The University of Texas At El Paso
Forensic Science
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