Magda Mendiola
Pasadena,TX
Summary
Dynamic sales associate with a proven track record at James Avery Artisan Jewelry, excelling in customer service and teamwork. Skilled in inventory management and cash handling, I consistently enhanced the shopping experience, contributing to store sales goals. Bilingual and adept at problem-solving, I thrive in fast-paced environments.
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
7
7
years of professional experience
Work History
Sales Associate
James Avery Artisan Jewelry
11.2020 - 02.2021
- Assisted customers in product selection to enhance shopping experience.
- Maintained visual merchandising standards to showcase jewelry collections effectively.
- Processed sales transactions accurately using point-of-sale systems.
- Collaborated with team members to achieve store sales goals and objectives.
- Participated in inventory management, ensuring accurate stock levels and organization.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
Optometric Technician
Progressive Eye Care
01.2020 - 09.2020
- Assisted with patient intake and recorded medical histories accurately.
- Conducted preliminary tests, including visual acuity and ocular pressure assessments.
- Maintained and calibrated optometric equipment for optimal performance.
- Educated patients on proper contact lens care and eye health practices.
- Supported the optometrist during examinations by preparing instruments and materials.
- Managed inventory of optical supplies, ensuring availability for daily operations.
- Scheduled appointments and coordinated follow-up visits for patients efficiently.
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Maintained clean and organized examination rooms, adhering to strict sanitation standards for optimal patient safety.
- Instructed patients on contact lens insertion and removal and lens care guidelines.
Teachers Aide
Deer Park ISD
01.2020 - 04.2020
- Assisted teachers in delivering instructional materials and managing classroom activities.
- Supported students with special needs by implementing individualized learning strategies.
- Collaborated with educators to develop engaging lesson plans and classroom resources.
- Monitored student progress and provided feedback to enhance academic performance.
- Organized classroom supplies and maintained a clean, orderly learning environment.
- Supported teachers in creating differentiated instruction materials, catering to diverse learning needs.
- Maintained safety and security by overseeing students in recess environments.
Receptionist
Phoenix Services
11.2017 - 11.2017
- Greeted and assisted visitors, ensuring a welcoming environment.
- Managed multi-line phone system, directing calls to appropriate departments.
- Scheduled appointments and coordinated meetings for staff and clients.
- Maintained accurate records of incoming and outgoing correspondence.
- Supported inventory management by tracking office supplies and placing orders.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
Lab Monitor
Meadow Staffing Services
10.2017 - 10.2017
- Monitored laboratory activities to ensure compliance with safety protocols and procedures.
- Assisted in maintaining laboratory equipment, conducting routine checks for optimal performance.
- Organized and maintained inventory of lab supplies, ensuring availability for ongoing projects.
- Documented experimental results accurately, contributing to research documentation and reporting.
Paraprofessional Aide
Ace Program
09.2016 - 10.2016
- Assisted teachers in implementing individualized education plans for students with diverse learning needs.
- Supported classroom activities by preparing instructional materials and organizing educational resources.
- Monitored student behavior and provided positive reinforcement to encourage engagement and participation.
- Collaborated with educators to assess student progress and adapt strategies for effective learning outcomes.
- Participated in professional development workshops to enhance skills in special education practices and strategies.
- Assisted classroom teacher in supervising snack time and indoor and outdoor play.
Team Lead
Jack in the Box
06.2014 - 07.2014
- Led team in achieving operational efficiency through effective scheduling and resource allocation.
- Trained new employees on food safety protocols and customer service standards.
- Monitored inventory levels and coordinated supply orders to minimize shortages.
- Implemented process improvements that enhanced workflow and reduced wait times.
- Facilitated daily briefings to communicate goals, expectations, and updates to staff.
- Resolved customer complaints promptly, ensuring satisfaction and loyalty retention.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Balance cash drawers
Education
High School Diploma -
Sam Rayburn High School
Pasadena, TX06-2016
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Bilingual
Languages
Spanish
Full Professional
Timeline
Sales Associate
James Avery Artisan Jewelry
11.2020 - 02.2021
Optometric Technician
Progressive Eye Care
01.2020 - 09.2020
Teachers Aide
Deer Park ISD
01.2020 - 04.2020
Receptionist
Phoenix Services
11.2017 - 11.2017
Lab Monitor
Meadow Staffing Services
10.2017 - 10.2017
Paraprofessional Aide
Ace Program
09.2016 - 10.2016
Team Lead
Jack in the Box
06.2014 - 07.2014
High School Diploma -
Sam Rayburn High School